Description OlyFed employees love the places we work and the communities we serve. In addition to a generous benefit package and opportunities for career growth, OlyFed employees are able to boast about working for an organization with a positive reputation and a proven commitment to our communities. OlyFed prides itself on a history of personal, high-quality service to our customers and community. The spirit of giving is built into our charter and culture. Each year we dedicate more than 10% of our revenues to community support. In addition to corporate financial contributions, our employees extend the policy of community involvement by donating their time and talents. We are looking for a Loan Processor to join our team at our main office in Olympia, WA. The Loan Processor will gather, prepare and process required documentation for Association consumer and mortgage loans. Work effectively with internal and external customers to process loans timely and accurately in accordance with Association guidelines. This position is not remote. ESSENTIAL DUTIES & RESPONSIBILITIES: Monitor online application systems for both mortgage and consumer applications received. Organize, input, update and maintain accurate loan files and documentation. Order income, deposit and asset verification documents, credit reports and appraisals, flood determinations, property profiles and preliminary title reports, loan payoffs, OFAC reports, and other reports as needed. Prepare and deliver mortgage disclosures and adverse action notices. Update loans to borrower list. Report application progress to involved real estate agents. Prepare monthly HELOC report. Process and prepare all commitments made by Loan Committee. Proper decision inputs in system for all originated and non-originated applications. Other duties as assigned. Requirements KNOWLEDGE, SKILLS AND ABILITY REQUIREMENTS: Accurately process an average of 30 loans per month. Excellent public and customer relations skills to effectively communicate with internal and external customers, determine their needs, and maintain confidence. Thorough understanding of banking regulations and Association policies and procedures with demonstrated ability to interpret and apply policies and regulations quickly and independently. Organizational skills and composure. Flexibility and adaptability to prioritize a fluctuating workload in a customer-driven environment. Utilize analytical techniques and exercise independent judgment to identify strategies to solve problems and complex customer needs. Exceptional written and verbal communication skills including the ability to clearly communicate and explain complex banking, lending and legal regulations and documents. Exercise customer confidentiality and discretionary judgment. Proficiency in basic computer programs with ability to learn new software. Read, write, speak and understand English well. Perform basic calculations. QUALIFICATIONS: High school diploma, GED, or equivalent skills. Prior customer service experience. Experience in loan origination or servicing of mortgage loans preferred. Demonstrated knowledge of current lending guidelines preferred. Must be bondable. PHYSICAL DEMANDS & WORK ENVIRONMENT/CONDITIONS: Duties are performed in usual office conditions. Ability to operate standard office equipment including personal computer, standard keyboard, ten-key calculator and work a standard shift with repetitive wrist and hand movements. Ability to talk and hear. Ability to stand or sit for extended periods of time. Occasionally lift, move or carry items up to 15 lbs. Ability to concentrate on the matter at hand, under sometimes distracting work conditions. Requires manual dexterity and handling ability. Use hands and arms to finger, handle, grab and reach. Specific vision abilities including close visio