Western Pest Services is a premier provider of pest control solutions. Western Pest Services protects more than just homes and business in our area. The homeowners know us as the local brand to get the job done and businesses know us as the local brand that will protect their brand. Getting the job done with great services is what we are all about. Internally, we work to keep our work family safe, to provide them with the tools to help them grown, and to keep it fun. Established in 1928, we have a legacy of excellence and the stability of an industry leader.nWe are currently seeking a Customer Service Representative. This position would be located in our Mountainside, NJ office.nResponsibilitiesnOur Customer Care / Service Representatives (CSR) are the link between our customers and our service technicians. As a CSR, you will coordinate schedules, resolve customer issues and concerns, respond to service and sales inquiries, and communicate with our field operations.nWestern OffersnCompetitive Compensation!nComprehensive benefit package: medical, dental, vision, 401K with company match, stock purchase, tuition reimbursement, and more!nPaid Time Off (Holiday/Vacation/Sick)nAward-winning Company Paid Training!nOpportunities for Growth, Development, and AdvancementnAwards and recognitionnWhat Youll Be Doing:nProvide exceptional customer service and a quality experience to internal and external clientsnPrioritize, plan and complete daily tasks, special projects, and assignmentsnFacilitate accounts receivable and collection effortsnManage administrative requests and tasksnProvide proactive customer follow-up in a timely mannernDeliver accurate service and sales informationnMaintain accurate records utilizing customer service software applicationsnRespond to leads and referralsnPartner with management to manage expectations and meet deadlinesnAssist in scheduling of service routesnProduce accurate and timely reportsnEnsure that work is complete and results are satisfactorynAssist in training of new team members as requested/needednDemonstrate strong attention to detail and accuracynWhat Were Looking For:nWe are seeking a client-facing customer service professional with patience, accountability, and a genuine passion for providing a quality customer service experience.nExcellent communication and problem-solvingskills are crucial to our business.nIf you are a collaborative partner with a strong work ethic who can appreciate a fast-paced environment andvalues providing support while assisting others, this may be the right fit for you.nQualificationsnHigh school degree or equivalentnMust be 18 years of agenExcellent phone etiquette and friendly, professional demeanornStrong organizational skills and ability to manage multiple priorities, i.e. multi-tasknKnowledge of MS Office environment with Word, Excel, and Outlook proficiencynKnowledge of customer service principles and best practicesnExcellent written and verbal communicationnAbility to work in a high volume, fast paced environmentnExcellent interpersonal skills, communicates extensively via telephone and electronically with customers and co-workersnSalary Range: $41,000.00 - $62,000.00 per yearnWant to learn more about working at Western Pest Services? Click Here!nWestern Pest Services is an Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesnEqual Opportunity Employer - minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity