customer service representative - hybrid.nnmalvern , pennsylvaniannposted october 29, 2024nnjob detailsnnsummarynn$22.99 - $23 per hournntemp to permnnhigh schoolnncategory office and administrative support occupationsnnreferenceAB_4643645nnjob detailsnnVanguard is one of the world's largest investment companies, known for its client-first focus, high ethical standards, and collaborative, team-oriented culture.nnTaking inbound calls in the Change of Ownership department to assist clients with changes to their accounts after they've experienced a life-changing event (opening new accounts, transferring assets, updating account information)nnFamiliarity with different investment account types (IRA, Individual, trust accounts) and being able to understand basic rules and regulations governing the different account typesnnProviding guidance to beneficiaries when inheriting Vanguard account holder's assets including assisting with web registration, pre-filling forms, and explaining the inheritance process and paperwork requirednnCompleting administrative tasks when notified of a client's passing such as placing restrictions to secure decedent's information and assetsnnDocuments and notates client interactions for case notesnnNavigates multiple computer screens, resources, and software to provide accurate responses to client inquiriesnnDevelops basic knowledge of Vanguard funds, products, and services, and of the overall Financial Services industry.nnResponsibilities:nnTakes inbound calls, responding to client requests, resolving general account issues and providing digital assistance. May handle escalated issues.nnProvides exceptional client service through strong interpersonal and client relationship management (CRM) skills.nnServes as the initial point of contact for clients. Follows standardized procedures to meet client needs. May conduct research for complex requests.nnSelf-sufficient in following standardized procedures, able to utilize multiple resources to find answers and resolutions independently to meet client needs and department efficiency metrics.nnDocuments client and team feedback in support of service improvement efforts within the business.nnUses consultative approach to position products and services to clients.nnPerforms other duties as assigned.nnSkills:nnCall Center SupportnnActive ListeningnnTelephone EtiquettennEmpathynnFollow-upnnTyping SkillsnnCustomer ServicennResolving problemsnnAnswer questionsnnQualifications:nnYears of experience: 2 yearsnnExperience level: ExperiencednnRandstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.nnEqual Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.nnAt Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).nnThis posting is open for thirty (30) days.nnget in touchnnwe are here to help you with your questions.nnTCnntodd cookseynn+1 800 922 8246 (tel:+1 800 922 8246)