Dollar Loan Center
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Job Description
Job Title: Loan Processor
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Department: Operations
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Reports to: Store Manager
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FLSA Status : Non-Exempt
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Position Summary: This position involves assisting customers by meeting their short-term financial needs. The employee works each stage of the loan process including reviewing the application with the prospect, analyzing the information provided on the application, and assisting with the decision whether to extend credit. Once the prospect becomes a client of Dollar Loan Center (DLC), continued contact with the client can be expected through taking weekly payments, answering any questions that arise, and collecting on any loans that have become past-due.
Why YOU should work here! For starters, our first Core Value is fun! Dollar Loan Center rewards its employees who work hard are dependable and do a great job. We have fun contests, offer great benefits, closed on Sunday's, opportunities to work with different people, we love to train, and are always looking to utilize their talented staff strengths by looking to promote from within! We enjoy helping the community and being a safe place where we can help our customers who are in a pinch!
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WAIT...there's more! We also offer the following:
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n- Opportunity for growth and advancement
n- Paid Time Off
n- Closed major holidays
n- PTO accrual starts on first paycheck
n- Fun giveaways for employees (concert or event tickets)
n- Performance based contests
n- 401(k) Plan
n- Steady hours
n- We love to recognize our hard workers!!
n- Sundays Off
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Essential Duties and Responsibilities:
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Customer Service Responsibilities:
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n- Present a friendly and enthusiastic environment to every person who contacts Dollar.
n- Loan Center either by phone or in person, promptly responding to all customer needs.
n- Greet all prospects and customers by smiling, standing up, and asking how we may help them.
n- Explain the features and benefits of Dollar Loan Center's programs versus the programs of other loan companies. Provide responses to prospects and customers' questions that are consistent with Dollar Loan Center's expectations.
n- Check the loans pending queue for unprocessed applications at least every 15 minutes.
n- Consistently use professional, non-offensive language when interacting with customers and co-workers.
n- Consistently ask for customer service reviews.
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Loan Analysis:
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n- Analyze each loan application for complete and accurate data and clarify any questionable information with the prospect before processing the loan.
n- Verify information and process loan application within 15 minutes of receipt of customer's information.
n- Understand and follow underwriting guidelines. Include appropriate people in decision-making.
n- Provide thorough and effective contract explanation on every loan.
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Sales:
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n- Look for ways to improve rather than deny applicants.
n- Remind customers of credit limit in person or over the phone and present options for credit limit increases.
n- Understand and be able to clearly explain the DLC Advantage and DLC Challenge.
n- Consistently ask for referral business.
n- Place marketing calls to customers on the daily basis.
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Collections:
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n- Make timely, consistent, and effective collection calls on all past-due accounts. Calls are on a professional and courteous level.
n- Know and follow all applicable Dollar Loan Center collection guidelines.
n- On every collection call, enter clear, concise collection notes, including correct promise dates, into the system.
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Technical Skills:
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n- Correctly calculate customer payments, and be able to answer questions about due dates, principal, interest, back interest, late charges, etc.
n- Accurately count money and make change. Ensure loan funds are disbursed accurately.
n- Enter all information into the computer in a consistent and accurate manner.
n- Ensure all payment/loan drawers are balanced at required time frames, have adequate change & bills, and balances of $1000 or less.
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Other:
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n- Work Manage confidential information.
n- Regular and consistent attendance.
n- Other duties as assigned.
n- Receive key to ensure opening and closing of assigned location/locations.
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Requirements for Education and/or Experience:
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n- High school diploma or GED.
n- One year previous customer service experience.
n- Computer literate.
n- Excellent communication skills.
n- Previous lending, cash handling and collection experience a plus.
n- English/Spanish bi-lingual a plus.
n- Available to work all regular office hours and overtime when necessary.
n- Hard-working and dedicated to the goals of Dollar Loan Center.
n- Familiar with basic office equipment.
n- Have reliable transportation.
n- Travel and cover other office locations to fulfill company needs.
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