The Client Experience Specialist is a service minded professional who manages all non-licensed aspects of the transaction, from contract to close, to create a seamless experience for the agent, consumer and all deal parties. You are part of a collaborative team that is enhancing the way that Coldwell Banker is doing business by eliminating the friction and simplifying the transaction process.nnThe key to success in this role is the ability to multi task, problem solve and communicate effectively with agents, clients, third parties and internal operations. As a trusted professional, you provide our agents, homebuyers, and sellers a like, the confidence that their transaction is in reliable and skillful hands.nnThis position is 100% remote and will support various markets. The ideal candidate will be able to work in Pacific Time Zone.nnPrimary Job FunctionsnnResponsibilities may include but not be limited to:nnPerform non licensed administrative tasks for real estate agents. Identifying and managing the contractual dates and deadlines and ensuring the transaction is closed in a timely, efficient, and accurate manner.nnCollaborating closely with agent services department, agents or other third parties to ensure all proper documentation has been received for compliance in the transaction file in the appropriate systems.nnOrganizing all transaction details in applicable systems while providing continuous updates to the agent, client and third parties.nnServe as all deal stakeholder’s point-of-contact for agents and their clients through closing, which includes obtaining documentation or information needed for clear to close.nnCoordinate or confirm scheduling of home inspections, appraisal and closing with all deal parties.nnRegularly update and manage communication with all parties involved in the transaction.nnPrioritize service to the agent and all parties with a positive and engaging attitude to create a seamless experience.nnEducation / ExperiencennMinimum of 2 years Real Estate/mortgage/title administration/transaction coordination experience required.nnCompetenciesnnTo perform the job successfully, an individual should demonstrate the following competencies:nnSelf-motivated - able to work independently with a sense of urgency in a fast-paced, high volume paperless environment.nnPeople first approach- keeping the agent and consumer at the center of the transaction by anticipating their needs to provide exceptional customer service throughout the transaction process.nnTechnical- ability to learn and navigate multiple software systems with an elevated level of competency.nnCritical Thinking/Problem solving—the individual identifies and resolves problems in a timely manner, gathers and analyzes information thoughtfully and maintains confidentiality.nnPartnership/Collaboration—the individual remains open to others' ideas and exhibits willingness to try new things.nnOral/Written Communication—the individual speaks clearly and persuasively in positive or negative situations to clearly advise and resolve any issues.nnQuality Assurance —the individual demonstrates accuracy and thoroughness and monitors their own work to ensure quality.nnAdaptability—the individual adapts to changes in the work environment, prioritizes and manages competing demands, and can deal with frequent change, delays, or unexpected events while remaining resilient.nnBuilding Collaborative Relationships – the individual develops, maintains, and strengthens partnerships with agents and colleagues while providing information, assistance, and support.nnOur Brokerage Group is one of the nation's largest owners and operators of residential real estate brokerages, with offices in more than 50 of the 100 largest metropolitan areas in the United States. Our approximately 675 owned and operated brokerage offices and approximately 56,000 independent sales agents come from our leading brands including Coldwell Banker®, Sotheby's International Realty®, and The Corcoran Group®, as well as our robust commercial real estate operation within Coldwell Banker Commercial®.nnAnywhere Real Estate Inc. ( (NYSE: HOUS) is on a mission to empower everyone’s next move. Home to some of the most recognized brands in real estate Better Homes and Gardens® Real Estate ( , Century 21® ( , Coldwell Banker® ( , Coldwell Banker Commercial® ( , Corcoran® ( , ERA® ( , and Sotheby's International Realty® ( Anywhere portfolio includes franchise and brokerage operations as well as national title, settlement, and relocation companies and nationally scaled mortgage origination and underwriting joint ventures. Supporting approximately 1.5 million home transactions in 2021, Anywhere is focused on simplifying, digitizing and integrating the real estate transaction for all consumers, no matter where they may be in their home buying and selling journey. With innovative products and technology, Anywhere fuels the productivity of its approximately 196,200 independent sales agents in the US and approximately 136,400 independent sales agents in 118 other countries and territories.nnAt Anywhere Real Estate, diversity fuels success – for our company, for our employees, and for our industry. We strive to be a top destination for diverse talent, committed to creating a culture of belonging that empowers everyone’s next move. We pursue talent – strategic thinkers who are eager to always find a better way, relentlessly focus on talent, obsess about growth, and achieve exceptional results. We value diversity – respecting backgrounds, cultures, perspectives, and beliefs. We develop our diverse talent base – through increasing representation in executive key leadership roles with actions including mentorship programs and partnerships with real estate associations that promote diversity and inclusion. Read more about our company’s diversity, equity, and inclusion efforts in our annual Corporate Social Responsibility Report ( .nnYou’ll find our commitment to diversity reflected in our achievements:nnRecognized as one of the World’s Most Ethical Companies since 2011.nnAnywhere has also been designated a Great Place to Work since 2019.nnRecognized by Fortune as one of America’s Most Innovative Companies.nnHonored by Forbes as one of the World’s Best Employers for Diversity and Top Female Friendly Companies.nnWith a diverse employee population, we know we will succeed together and move real estate to what’s next. We hope you’ll join us.nnEEO Statement: EOE including disability/veteran