- Excellent communication skills, both written and verbal
- Strong interpersonal skills, active listening and empathize with customers
- Effectively handle customer queries
- Provide accurate information
- Resolve customer issues in a timely manner
- Previous experience in a customer service role, preferably in a call center environment
- Proficient in using customer relationship management (CRM) software and MS Office software
Job Requirements
looking for a candidate with at least 2 years' experience in a similar role, again, preferably in a call center environment. They should have a solid understanding of relevant software and tools, such as customer relationship management (CRM) systems. Additionally, they should be able to work independently and take initiative when needed.