Position SummarynnThe goal of the Member Engagement Department is to provide programs, support, and tools that assist in deepening a member company’s engagement with the Association and its associated products and services. This includes but is not limited to instructional materials and videos, connection opportunities with other members and partners, and service opportunities. This position is hybrid and will require travel to our headquarters in Indianapolis, IN.nnThe Member Engagement Representative is responsible for interacting with members and providing excellent member support to our members. The Representative must be a web-savvy, self-starter who can work well under pressure and balance competing priorities in a fun, results-oriented work environment. The Representative is accountable for delivering measurable results.nnEssential Job Functions for this PositionnnMember Engagement Representative will partner with the Membership Development team (sales) with the onboarding of new members, maintain the level of engagement with members’ departments, and provide members with customized education plans based on their needs.nThe Member Engagement Representative will work with Members to resolve issues and provide technical troubleshooting assistance alongside Sales Engineering.nMember Engagement Representative will respond to inbound calls and emails from current members efficiently to ensure members’ needs are being met.nMember Engagement Representative will be required to conduct cross-promotional sales for subsidiaries and various partners of DirectEmployers.nThe Member Engagement Representative will be working closely with various departments throughout the company.nThe Member Engagement Representative will also assist Product Development in weekly stakeholder meetings. It may also include providing input on feedback from members on current features within products and knowing what is being released to members.nWillingness to innovate and collaborate with the department and outside the department.nMember Engagement Representatives will navigate multiple computer applications with speed and accuracy to deliver excellent, prompt member support.nThe Member Engagement Representative is responsible for updating internal systems with correct data to ensure accuracy and member satisfaction.nAn extensive amount of time will be spent on the following platforms and applications: Microsoft Office, JIRA, Salesforce, BUILD Tool, DE.works, and DE Connect.nMember Engagement Representatives are required to use a CRM to update members' data and education plans so that various departments know all activities for the membership duration.nExcellent written and verbal communication skillsnnOther Significant Job FunctionsnnAttend company meetingsnComply with company policies and procedures and all applicable laws and regulationsnMember Engagement Representatives are accountable for any additional projects assignednMember Engagement Representatives must have reliable attendancennRequired Education / ExperiencennHigh School Diploma requirednSome college or equivalent professional experiencennRequired SkillsnnTechnical SkillsnnInternet savvynProficient use of Microsoft Suite Products (MS Office)nnLanguage SkillsnnAbility to read, write, speak, hear, and listen in EnglishnAbility to analyze and interpret various levels of business communicationsnAbility to effectively present information and respond to Member Engagement Manager, and departmental staffnnMathematical SkillsnnAbove average knowledge of mathematics and ability to interpret datannReasoning AbilitynnAbility to listen, identify issues and provide resolutions/recommendationsnMust have strong business etiquette within all communications in relation to businessnnPreferred Required SkillsnnFamiliarity with CRM systems and practices