JOB REQUIREMENTS: Saving lives every day that's what working at The Community Blood Center (CBC) is all about. Since 1955, CBC has been connecting lives and sharing life by providing lifesaving blood and blood components to local hospital patients. With a team of passionate, mission-driven individuals, CBC works closely with the community to ensure a reliable blood supply is available by collecting blood components, processing and testing units in CBC's state-of-the-art laboratory, and distributing blood to meet the transfusion needs of hospitals and patients. CBC is eager to see its team succeed both personally and professionally. We provide opportunities for growth, continued education, on-the-job-training, and leadership development. CBC headquarters is located in Appleton, Wisconsin. Donor center locations in Wisconsin include Appleton, Oshkosh, Little Chute, and Woodruff. A donor center in Chicago, IL and Green Bay, WI will open in 2024. Mobile blood drive operations occur throughout Wisconsin, Northern Illinois, and the Upper Peninsula of Michigan. Every 2 seconds, someone in the U.S. needs blood, and that need is present right here in our community. CBC supplies all blood and blood components to over 40 hospitals throughout the Midwest. By joining CBC, you play an instrumental role in making this happen. Mission: Connect Lives; Share Life Vision: To be a forward-thinking industry leader, focused on a fulfilling donor experience and serving as the trusted healthcare partner for exceptional patient outcomes. Values: Stewardship | Unity | Integrity | Engagement | Innovation JOB DETAILS The ideal candidate for the Call Center Representative position is someone who is thoughtful, passionate, and has great customer service skills. Hours:Part-time position, 16 hours/week, Monday - Friday, Afternoon and Evening Shifts until 8pm. Saturdays 8am-1pm RESPONSIBILITIES Making outbound calls to previous donors to schedule them for appointments (no cold calling) Answering inbound phone calls Meeting related goals & metrics in a "sales" related environment Providing a high level of customer service and a positive experience for our donors Working in a professional, small call center environment Inspiring others to help save lives in our community Bringing enthusiasm and passion into their work BENEFITS AND PERKS Paid holidays Paid Volunteer Time Off Discounted YMCA Membership 403(b) retirement savings plan with matching contributions Employee Assistance Program Employee referral bonuses Regular employee forums and committees everyone on our team has a voice! The Community Blood Center 4406 W. Spencer St. Appleton, WI 54914 Community Blood Center, Inc. is an Equal Opportunity Employer M/F/Disability/Veteran ***** OTHER EXPERIENCE AND QUALIFICATIONS: Pleasant, professional and polite over the phone Ability to maintain strict confidentiality of CBC and CBC donor information Excellent customer service skills Excellent organizational, oral and written communication Strong, flexible interpersonal skills and data entry/computer skills. ***** APPLICATION INSTRUCTIONS: Apply Online: