Location: Scotia, NYnWhy You Should Join the Service Experts Team?nOur team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with the training, support and an opportunity for unlimited professional growth. Join us and become an EXPERT!nService Experts Company Perks and Benefits for YOUnTop Pay for Top Performers, including incentive and bonus opportunities, depending on the positionnnOur Top Maintenance Technicians earn over $80,000 annually. Total Compensation is Hourly plus Spiffs/Commissions * Depending on Center this could be morennGenerous PTO provided:nn20 paid days off within your first year of employment (vacation & national holidays)n25 paid days off after your 2nd year of employmentnNo layoffs during "Slow Season" - due to our extensive customer base, you will never have to worry about not being able to provide for your family year-roundnReady to get out of your work truck? We have ample advancement and career-growth opportunities available across the U.S.nHold on to your more of your paycheck with Company-sponsored Medical, Dental, and Vision Insurance programsnWe provided wellness program options for free employee medicalnCompany-provided smart phone, tablet, uniform plan, and tool replacement programnWe'll make you better at what you do with our internal Training AcademynBest-in-class 401(k) Retirement Savings Plan with attractive company matching contributionsnCompany-paid employee Life Insurance with options for YOU and your Family!nShort-term and Long-term disability insurance options that will protect you and your family if you are unable to worknSupplemental benefit programs such as: Legal advice, pet insurance, and health advocacy programsnnCome join the BEST and the BIGGEST team in HVAC: Service Experts Heating, Air Conditioning, & Plumbing!nPosition Summary:nUnder general supervision, performs precision tune-ups and maintenance on HVAC equipment and accessories. Communicates with customers to answer questions, resolves problems, and ensures complete customer satisfaction. Promotes products and services to customers. Works under the direction of the Field Supervisor or General Manager.nKey Responsibilities:nnWorks under general supervision to perform maintenance callsnPerforms routine precision tune-ups and maintenance on heating, air conditioning, ventilation, and refrigeration equipment as well as accessories in an accurate and timely mannernInspects and performs limited diagnostics on equipment to identify potential problems to prevent premature and unexpected breakdowns or callbacksnCompletes routine maintenance and equipment cleaning as needed or requirednResponsible for delivery and removal of parts and equipment needed to complete service worknAssists the Service Technician in servicing heating, air conditioning, ventilation, and refrigeration equipment as well as accessoriesnUsing hand-held device records all required information on customer call. Completes all forms and paperwork in a neat, timely, complete, and accurate manner. If necessary, collects payment from customers.nCommunicates with dispatch, while on duty, to ensure dispatcher has an accurate status report of activities and availabilitynResponsible for delivery of excellent customer service and sustaining high levels of customer satisfactionnPromotes products and services to the customer. Calls Sales and Service Coordinator with specifics on replacement product sales leads generated from customer service visit.nEnsures company property, vehicles, and tools are being used, maintained, and properly accounted fornRepresents the company professionally, honestly, and ethically in all business matters and activitiesnFollows standard procedures and process, ensures that the company vehicle is properly stockednPerforms similar/other duties as needed or assignednnQualifications:nnHigh school diploma or GED with additional training and 0 to 2 years' experience in HVAC with technical training certification preferred, Or previous experience as an HVAC InstallernMust possess all valid licensing or certification as required by federal, state, provincial, or local governmental laws or regulations for the geographical work areanEPA and safety certifications requirednBasic knowledge of the fundamentals of the operational functionality of heating, air conditioning, and ventilation equipment as well as related accessoriesnProficient mechanical aptitude and the ability to operate all necessary tools and equipmentnProficient and able to operate all necessary tools and equipment to perform various service projectsnBasic skills in reading wiring diagrams and troubleshooting problems with electrical, refrigerant and duct systems on air conditioning equipmentnEffective communication skills to communicate with customer and resolve customer issues, complaints, or concernsnEffective and efficient time-management and organizational skillsnValid driver's license with acceptable driving recordnAvailable to work flexible hours and on-call shifts as needednExperience performing basic maintenance work on HVAC equipment and related accessories is desirablenAbility to stand and walk and to climb ladders and attic stairs and to maneuver in attics, basements, and crawl spaces to access HVAC units. Ability to continually climb, balance, stoop, kneel, crouch, and/or crawl.nAbility to work in a variety of environmental conditions, including but not limited to the following: hot, cold, outdoor, indoor, dry, humid, slippery surfaces, heights, and congested areasnAbility to safely climb 300lb load capacity rated ladders with a 30lb tool beltnNatural or corrected vision to see and focus for close, distance, peripheral vision with normal depth perceptionnAbility to lift up to 40 pounds and ability to lift and carry items weighing up to 30 poundsnnThe above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified.nAnnual Compensation Range: Minimum $39,991, Maximum $59,986nnMinimum Salary: 80000.00 Maximum Salary: 80000.00 Salary Unit: Yearly