If you’re looking for a special place to build or grow your career, you’ve found it. Whether you’re an experienced professional, a recent college graduate or somewhere in between, IDEX is a place where you can apply your existing skills and learn new ones in an environment where you can make an impact.nnWith interesting opportunities in engineering, marketing, sales, supply chain, operations, HR, finance, and more across more than 40 diverse businesses ( around the globe, chances are, we have something special for you.nnCustomer Service RepresentativennBrief DescriptionnnThe position of customer service representative consists of interacting with customers to provide information in response to inquiries about products or services, taking customer orders, and handling and resolving complaints.nnTasksnnCommunicate with customers by telephone, email, and in person to provide information about products and services, to take or enter orders, or obtain details of complaints.nnObtain and examine all relevant information to assess the validity of complaints and to determine possible causes.nnRefer unresolved customer grievances to designated departments for further investigation.nnContact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.nnDetermine charges for services and send quotes to customers.nnKeep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.nnSome clerical duties as needed (i.e., filing, data entry, etc.)nnQualifications and requirementsnnHigh school diploma or equivalentnnAbility to use computer and computer systems, to process and verify information, and to resolve conflicts or negotiate.nnCompetenciesnnAttention to detail-Job requires being careful about detail and thorough in completing work tasks.nnDependability- Job requires being reliable, responsible, dependable, and fulfilling obligations.nnTeamwork- Job requires working as part of a team with effective communication skills.nnSelf-control- Job requires maintaining composurennAre you ready to join a different kind of company where our people, our culture, and our commitments are centered around providing trusted solutions that improve lives around the world?nnIDEX is an Equal Opportunity Employer and Affirmative Action Employer. IDEX gives consideration for employment to qualified applicants without regard to race, color, religion, creed, genetic information, sex, sexual orientation, gender identity or expression, marital status, age, national origin, disability, protected veteran status, or any other consideration or protected category made unlawful by federal, state or local laws (Minorities/Females/Protected Veterans/Disabled).nnAttention Applicants: If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please let us know. Likewise, if you are limited in the ability to access or use this online application process and need an alternative method for applying, we will determine an alternate way for you to apply. Please contact our Talent Acquisition Team at for assistance with an accommodation. These contact tools may be used only by individuals with a disability for accommodation requests. Do not inquire as to the status of an application.nnJob Family: SalesnnBusiness Unit: MyTana