Guest Experience Representative

job
  • ASM Global
Job Summary
Location
Minneapolis ,MN
Job Type
Contract
Visa
Any Valid Visa
Salary
PayRate
Qualification
BCA
Experience
2Years - 10Years
Posted
30 Nov 2024
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Job Description

POSITION: Guest Experience RepresentativennDEPARTMENT: Event ServicesnnREPORTS TO: Guest Experience SupervisornnFLSA STATUS: Part-time Hourly, Non-Exempt, UnionnnSummarynnA candidate for this position promotes a positive and professional image at all times. This individual is responsible for providing world class customer service and hospitality to all guests entering U.S. Bank Stadium. This individual understands that they have the ability to impact each guest’s experience and does everything that they can to enhance the experience while abiding by company policies.nnEssential Duties and ResponsibilitiesnnInclude the following. Other duties may be assigned.nnMeet and greet all guests entering U.S. Bank Stadium, check for valid tickets when necessary.nnBe personal and pro-active in aiding all guests with the highest level of customer service and hospitality.nnAssist guests by providing accurate directions to seating sections and key attractions within U.S. Bank Stadium and surrounding areas i.e. Plazas, Park, Light Rail.nnEstablish and maintain cooperative relationship with those contacted in the course of work.nnReceive and quickly act upon requests or complaints from guests; refer serious problems to supervisory staff.nnRetain an extensive knowledge of U.S. Bank Stadium layout, seating Sections, key venue attractions, key venue personnel identity, and emergency activity procedures.nnEnforce stadium and league rules, regulations, and policies.nnProvide immediate assistance to and emergency notification of guests in the event of an accident or injury.nnIn the event of an emergency, assist in evacuating U.S. Bank Stadium, while maintaining a calm, professional demeanor.nnMonitor all public areas to maintain order and safety.nnPerform daily safety and security checks within assigned area as well as throughout the stadium; report all substandard or inadequate findings to supervisory staff.nnCohesively work in conjunction with other departments, including Minneapolis Police Department, security, food service, box office, retail, parking, custodial/housekeeping, and maintenance.nnPerform additional functions and activities as directed by the Guest Experience ManagernnQualificationsnnTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily.nnThe requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individual with disabilities to perform the essential functions.nnEducation and/or ExperiencennHigh School Diploma or GEDnnPrevious experience in venue events.nnPrevious experience in a customer service role.nnSkills and AbilitiesnnGood written and verbal skills.nnAbility to prioritize multiple projects.nnDemonstrate problem-solving and communication skills.nnExcellent organizational, planning, and problem-solving skills.nnSupervisory experience preferred.nnProfessional presentation, appearance, and work ethic.nnOther QualificationsnnMust be age 18 or older.nnNice, warm, and courteous.nnHave strong interpersonal skills and able to provide excellent customer service and hospitality.nnCommunicate articulately.nnMaintain a professional appearance and grooming.nnAble to stand for long periods of time. Walk long distances and climb stairs.nnMust be a team player who is able to work well in a fast-paced environment.nnMust be available to work ALL Vikings home games and all of the major and/or ticketed U.S. Bank Stadium events.nnPhysical DemandsnnThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.nnJob requires employee to function in a high activity and heavily crowded professional sports venue. May work at heights.nnEmployee could be exposed to inclement weather of varying degrees.nnWhile performing the duties of this job, the employee is regularly required to stand for long periods of time, walk long distances, and climb up/downstairs. The employee is occasionally required to stoop, kneel, crouch, or sit. The employee must occasionally lift and/or move up to 45 pounds. Employee may be asked to work at heights.nnNotennThe essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.nnASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.

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