As a Customer Service Representative, you will respond to customer inquiries by telephone, e-mail and/or walk-ins to provide inquiry or problem resolution. You will resolve mostly routine and some non-routine, more complex problems and communicates solution or requested information to the customer. You will analyze a customer's service needs and refer to other service or technical departments for follow up as needed.nnResponsibilities:nnSupport customer base by answering questions, concerns, account inquiries as well as handling customer complaints.nnProcess payments for cash account customers.nnResearch and resolve customer problems, acting as the customer liaison between other departments when necessary.nnBack-up support to sales counter with walk in and telephone inquiries.nnQualifications:nnHigh School Degree or Equivalent requirednnAssociates’ Degree (U.S.)/College Diploma (Canada) preferrednn2-4 years of relevant experiencennSolid interpersonal skills that allow one to work effectively in a diverse working environmentnnAble to effectively communicate both verbally and in writingnnAble to work well under pressurennStrong attention to detailnnAble to deal with people sensitively, tactfully, diplomatically, and professionally at all timesnnComputer literate, including effective working skills of MS Word, Excel, and e-mailnnWesco International, Inc., including its subsidiaries and affiliates (“Wesco”) provides equal employment opportunities to all employees and applicants for employment. Employment decisions are made without regard to race, religion, color, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law. US applicants only, we are an Equal Opportunity and Affirmative Action Employer.nnLos Angeles Unincorporated County Candidates Only: Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.nn#LI-IK1