About this role:nnWells Fargo is seeking a Senior Customer Success Representative in Small Business Customer Care as part of Consumer and Small Business Banking. Learn more about the career areas and lines of business at wellsfargojobs.com ( .nnIn this role, you will:nnSupport customers clients with fulfilling needs originated during their deposit account opening from the Wells Fargo Online® SitennPerform tasks such as answering inquiries, resolving problems, and providing a best-in-class customer experience while adhering to work guidelines, policies, and regulationsnnAssist customers with detailed requests related to opening new accounts, reviewing required documentation and verifying business relationship ownership.nnReceive direction from management and escalate non routine questions when answering inquiries or resolving issuesnnExpress empathy when helping our customers as you correct their issuesnnNeed to be comfortable assisting our customers on the phone for long stretches of time in a fast-paced environment where there is a high volume of callsnnNavigate multiple computer systems as you research customer needs and offer solutions, all while communicating effectively and accurately when delivering information. Effectively multitasking will be the secret to your success!nnAssessing customer needs and offering products and services as appropriatennCompensation:nnStarting rate $22.75 per hour (non negotiable)nnTraining and Schedule:nnYou will receive in-depth classroom training, continued on-the-job training, and coaching to learn about Wells Fargo banking products, procedures, and services.nnTraining class starts on January 6th 9:00am – 5:30pm Monday – Friday, local time.nnYou are required to attend the full duration of this paid 7 weeks of training.nnWe’re open from 8:00 am -8:00 pm (CST), Monday - Friday. Schedules will be 9:00 am- 5:30 pm (CST) Monday- FridaynnRequired Qualifications:nn4+ years of assessing and meeting the needs of customers or solving customer problems experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, educationnnDesired Qualifications:nnAbility to provide strong customer service while listening, eliciting information efficiently, comprehending, and resolving complex customer issuesnnAbility to interact with integrity and a high level of professionalism with all levels of customers, team members, and managementnnIntermediate Microsoft Office Skills (Work, Excel, Outlook and Teams)nnKnowledge and understanding of reading and interpreting legal documentsnnAbility to navigate multiple computer systems, applications, and utilize search tools to find informationnnExperience delivering results in a fast-paced, deadline driven environmentnnExcellent verbal, written, and interpersonal communication skillsnnGood attention to detail and accuracy skillsnnAbility to quickly learn business operations and processesnnKnowledge and understanding of business banking: products and servicesnnKnowledge and understanding of opening new deposit or loan accounts for retail and commercial customersnnAbility to identify customer needs and obstacles and take the necessary steps to problem solvennAbility to navigate multiple computer screens while working on the phonennAbility to solve complex customer transactions on multiple systemsnnJob Expectations:nnMust be able to attend full duration of required training periodnnWillingness to work on-site at stated location on the job openingnnAbility to work holidays as needed or schedulednnPosting Location:nn4101 Wiseman Blvd. Bldg. #201 | San Antonio, TX 78251nnPosting End Date:nn11 Nov 2024nn*Job posting may come down early due to volume of applicants.nnWe Value DiversitynnAt Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.nnEmployees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.nnCandidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.nnCandidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.nnApplicants with DisabilitiesnnTo request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo ( .nnDrug and Alcohol PolicynnWells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy ( to learn more.nnWells Fargo Recruitment and Hiring Requirements:nna. Third-Party recordings are prohibited unless authorized by Wells Fargo.nnb. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.nnReq Number: R-411835