Job Description SummarynThe Night Auditor (NA) is responsible for accurately balancing all hotel income and expenses for every 24 hour hotel operating period. The NA also acts as a Guest Service Agent for the overnight front desk shift at the hotel. The NA is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk. The NA will act as the hotel system liaison during night hours. The NA will call in and open tickets with Opera, SynXis, or system support during the overnight hours if a system fails or issues occur.nJob DescriptionnDUTIES AND RESPONSIBILITIES:nDeliver on the promise of Sonesta Service in all interactions with guests and clients according to the Sonesta G.U.E.S.T. standards.nBalance and audit room revenue, food and beverage revenue and telephone revenue for accuracy; assist in the preparation of all reports relevant to daily revenues.nBalance and audit all room tax charges, cashier reports, and guest house accounts for accuracy.nComplete and transmit daily management/accounting reports with any supporting documentation ensuring the accurate accounting of the hotel revenues and expenses.nPrepare General Manager daily, weekly and month end reporting packs.nAssist in the set up the complimentary breakfast service to include hot and cold food service, juice and coffee stations, and all supplies.nAssist in the washing, drying, and folding of hotel laundry.nAct as the security point of contact during various times in the shift.nCommunicate with the Operations Manager to resolve accounting discrepancies and to request or provide information.nRegister guests, issue room keys, and provide information on hotel services, room location, and Travel Pass rewards program. Answer phones in a prompt and courteous manner.nAccurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/ securing assigned bank.nMay routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes. Up-sell rooms where possible to maximize revenue.nFollow the overall seasonal demand reservation strategy as communicated by the hotel management team with regard to room type and length of stay pricing.nPromote teamwork and quality service through daily communication and coordination with other shifts and departmental management.nService the shoppe and the pour by ensuring guests receive the service and products offered by the hotel. Follow all local laws with regard to alcoholic beverage sales.nEnsure guest special requests are fulfilled and proper delivery of guest services is delivered.nIssue, control and release guest safe-deposit boxes.nComply with federal, state and local laws regarding health, safety, and alcohol services.nPerform other duties as assigned.nQUALIFICATIONS AND REQUIREMENTS:nHigh School diploma or equivalent required.nOne year of previous hotel experience preferred.nPrevious background from the extended stay industry preferred.nReading and writing skills are utilized when compiling department records, guest registration and reservation informationnAbility to speak, read, and write fluent English; other languages beneficial.nProfessional verbal and written communication skills.nMathematical skills, including basic math, percentages, and variances preferred.nProblem solving, reasoning, motivating, organizational and training abilities preferred.nExperience with Microsoft Office and Opera systems preferred.nValid driver's license required.nFrequently standing up, bending, climbing, kneeling, and moving about the facility.nCarrying, lifting or pulling items weighing up to 50 pounds.nFrequently handling objects and equipment.nStanding for extended periods of time.nWill be required to obtain a ServSafe certification.nMay be required to obtain a TIPS certification.nWill be required to work mornings, evening, weekends, and holidays.nAdditional Job Information/AnticipatednPay RangenPay rate outline follows contract requirement. Pay is $23.10 per hour.nBenefitsnSonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:nMedical, Dental and Vision InsurancenHealth Savings Account with Company Matchn401(k) Retirement Plan with Company MatchnPaid Vacation and Sick DaysnSonesta Hotel DiscountsnEducational AssistancenPaid Parental LeavenCompany Paid Life InsurancenCompany Paid Short Term and Long Term Disability InsurancenVarious Employee Perks and DiscountsnHospital IndemnitynCritical Illness InsurancenAccident InsurancenUpon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.nEqual Opportunity Employer - minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity