Hours: 8am-5pm Monday-FridaynnPay: Starting at $19/hrnnEssential Duties And Responsibilitiesnn- - Maintain broad knowledge of client products and servicesnn```{=html}nn``` - - Keep records of customer interactions and transactionsnn```{=html}nn``` - - Listen attentively to customer needs and concerns; demonstrate empathynn```{=html}nn``` - - Accurately take phone ordersnn```{=html}nn``` - - Data entry of faxed, emailed and phone in orders for productionnn```{=html}nn``` - - Coordinate between sales and production to meet customer deadlinesnn```{=html}nn``` - - Notify customers of expected delivery date and timenn```{=html}nn``` - - Resolves product or service problems by clarifying customers complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustments; following up to ensure resolutionnn```{=html}nn``` - - Assisting sales staff with expediting orders and communications with the production floornn```{=html}nn``` - - Answer the telephone and direct callers to appropriate departmentsnn```{=html}nn``` - - Greet customers in a courteous, friendly, and professional mannernn```{=html}nn``` - - Regular and predictable attendance, safely perform tasks and adherence to all safety policies and procedures are essential functions of the job.nnQualificationsnnTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and/or abilities required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties of the job.nnSkills, Knowledge and Ability RequirementsnnTo be considered for the Customer Service position, the following conditions must be met:nn- - A minimum of 1 year previous customer service experiencenn```{=html}nn``` - - Strong organizational and listening skillsnn```{=html}nn``` - - Ability to work independently and prioritize work with deadlinesnn```{=html}nn``` - - Must be able to communicate effectively and conduct themselves professionally, with excellent written and verbal communicationsnn```{=html}nn``` - - Able to read and perform mathematical calculations, and write measurements in number fractions at a high school education levelnn```{=html}nn``` - - Ability to read, interpret and understand drawings and specificationsnn```{=html}nn``` - - Computer experience a must and typing of numbers with accuracynn```{=html}nn``` - - Previous customer service experience in glass industry preferrednnEquipmentnn- - Personal desktop computers, fax machine, copy machine, calculator, writing instruments, telephone, and various printers.nn```{=html}nn``` - - Issued safety equipmentnnSafetynn- - The position is a largely sedentary; however, caution needs to be taken when lifting files and/or boxes and opening file cabinet drawers.nn```{=html}nn``` - - There are occasional visits to the plant floor. In which case, safety rules related to the plant must be followed.nn```{=html}nn``` - - To avoid injuries to hands, back and neck, proper ergonomics should be maintained while working at a desk/workstation.nnWork Environmentnn- - Primarily works in an office environment with controlled climate.nn```{=html}nn``` - - Ability to perform light hand work at a computer/telephone station in an office environment.nnSome du