Position Purpose:nnThe Appliance Installer I is responsible for installing appliances for HDDC customers. They are responsible for the delivery and installation of products. The Appliance Installer I must ensure timely completion of all jobs and installations. The Appliance Installer I is responsible for ensuring customer satisfaction through timely, quality installation of products and services offered. The Appliance Installer I is responsible to ensure compliance and proper adherence to job process and installation standards.nnKey Responsibilities:nn70% Customer ServicennEnsures timely completion of all jobs and installationsnnListens to and resolves install complaints in the field and escalates issues if beyond their skill setnnDelivers appliances and plumbing products to customer's home or other specified locationnnDocument all pertinent information with regard to daily delivery and installation paperwork for accurate record keepingnnObtain customer signature on packing slip for the receipt of goods with regard to pick-up, delivery or InstallsnnFollows-up on customer concernsnnEnsures customer needs are metnn30% Appliance InstallationnnWorks with team members to install appliancesnnEnsures compliance and proper adherence to job process and installation standardsnnDiagnoses installation issues, seeking additional support as needednnCleans and maintains the interior of vehiclennCommunicate status of each stop to scheduling and routing dept. along with accounting for accurate billing processnnPerform routine inspections on vehicle using vehicle inspection form and report any immediate safety concern to managementnnDirect Manager/Direct Reports:nnReports to the Appliance Installation ManagernnThis position has no direct reportsnnTravel Requirements:nnTypically requires overnight travel more than 50% of the time.nnPhysical Requirements:nnMust continuously stand or walk or regularly requires lifting/handling/carrying material or equipment of moderate weight (8-20 pounds).nnWorking Conditions:nnTypically in a comfortable environment but with regular exposure to factors such as temperature extremes, moving machinery, loud noise, and fumes which cause noticeable discomfort or a moderate risk of accident or illness.nnBending, stooping, reaching, twisting, lifting, pushing, pulling and moving merchandisennMoving around the facilitiesnnMinimum Qualifications:nnMust be eighteen years of age or older.nnMust be legally permitted to work in the United States.nnMust be legally permitted to work in the United StatesnnPreferred Qualifications:nnAbility to inspect gas, water, and electricity to properly make connections and ensure safety for the consumernnAbility to work in a fast paced environmentnnAbility to work independentlynnStrong verbal and written communication skillsnnMinimum Education:nnThe knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.nnPreferred Education:nnNo additional educationnnMinimum Years of Work Experience:nn2nnCertifications:nnMust be able to pass Level I Installer testing certification (including: delivering and setting in place freestanding ranges, washers, dryers, freestanding refrigerators and non-European built-in dishwashers and microwaves)nnMust have a valid state drivers license and proof of insurancennCompetencies:nnAction OrientednnDrives ResultsnnCommunicates EffectivelynnCollaboratesnnCustomer FocusnnWe are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. - $0.00 - $0.00