What we are looking for:

We are seeking a driven and hospitality-oriented Resident Services Coordinator to assist with the day-to-day operations of our Luxury residential community in DUMBO, Brooklyn. As a Resident Coordinator, you will support our property management and operations teams in a critical way leading day-to-day operations with a primary focus on delivering a first-class Resident experience.

Job Responsibilities:

Point of Contact:

• Act as the primary point of contact for all Residents throughout the entire Resident journey (pre-move in, move-in, move-out). Coordinate all elements of the process to create a seamless Resident experience

• Effectively respond to requests and concerns of Resident inquiries including bookings (elevators & private events)

• Act as the primary for face-to-face meetings with Residents for any Resident related issues

• Support the building Team with the coordination and execution of all Residents' programming, including special events

• Schedule/conduct all annual inspections and other compliance related tasks.

• Manage accounts receivables process and other tenant billing inquiries

Project Management:

• Coordinate/schedule apartment preventative maintenance annual inspections

• Create incident reports for complaints received, investigate and follow-up as needed

• Assist with building and vendor invoices, follow up on outstanding orders including uniforms

• Provide support to the Front Desk & package room to assist with issues

Qualifications:

• At least 1 year of hospitality or property management related experience
• A positive and hospitable demeanor
• Able to perform job functions with attention to detail, speed, and accuracy
• Be a clear thinker, remaining calm and resolving problems using good judgement
• Polished oral and written communication skills
• Detail oriented and able to maintain an organization in a fast-paced and multi-tasking environment