Job Title: General Manager

Location: Norfolk, VA

Compensation: Base Salary, plus Bonus up to 50%, and Equity Options

Position Summary

We are seeking an experienced General Manager to lead day-to-day operations and drive profitability for a residential services business in the Norfolk market. As the site based General Manager, you will play a critical role in advancing operational efficiency and enhancing revenue. This is a high-impact role with significant earning potential and the opportunity to guide strategic business decisions within the organization.

Key Responsibilities

• Operational Oversight : Lead the branch’s daily operations, aligning efforts to optimize performance and meet established financial targets, including sales and EBITDA.
• Strategic Planning : Develop and execute short- and long-term operational plans to achieve measurable outcomes and identify areas for continuous improvement.
• Change Management : Implement process improvements and streamline workflows to boost branch performance, aligning with company-wide metrics and KPIs.
• Financial Management : Conduct financial analyses, including forecasting and budgeting, to proactively address any challenges in meeting branch objectives.
• Compliance : Ensure branch adherence to all regulatory standards and internal policies, including state licensing requirements and industry-specific regulations.
• Team Leadership : Inspire and guide branch employees, fostering a high-performance culture and maintaining a safe, inclusive, and goal-oriented workplace.
• Collaboration : Partner cross-functionally with marketing, HR, accounting, and the Branch Service Center to support the branch’s strategic initiatives.

Ideal Candidate Profile

• Results-Driven : Proven track record of achieving and exceeding financial goals in a service-oriented business environment.
• Standardization and Scalability : Expertise in developing standardized processes and KPIs that drive operational scalability and accommodate growth.
• Team Building : Ability to build and sustain strong, collaborative teams, fostering a high standard of performance.
• High-Level Vision : Brings strong strategic insights with a keen ability to identify market opportunities, analyze competitive trends, and drive continuous improvement.
• Talent Development : Skilled in identifying, recruiting, and developing high-potential team members to foster future leadership.

Qualifications

• Experience : Minimum of 10+ years leading a fast-paced service organization with a track record of business growth. Residential HVAC experience is a plus.
• Leadership Skills : Demonstrated ability to lead a diverse team with a focus on professionalism, ethics, and alignment with company values.
• Analytical Proficiency : Exceptional analytical skills, with strong financial acumen and attention to detail.
• Communication : Excellent written and verbal communication skills, with an ability to influence stakeholders across all levels.
• Adaptability : Capable of balancing multiple priorities in a dynamic work environment.

Additional Information

This is a unique opportunity to make a significant impact on a thriving branch with strong growth prospects. In this role, you’ll be part of an environment that values strategic leadership, team accountability, and innovation.

Interested? If you're ready to make an impact and lead a team to success, we want to hear from you. Please click to apply or email your resume and a cover letter outlining your relevant experience and qualifications to Evan Beesley at to learn more about this exciting opportunity.

Ferretti Search is an award-winning Recruitment Firm specializing in Executive Recruiting and Staffing. Our product is people. Ferretti Search has a dedicated team of executive recruiters ready to help our clients find employment solutions that benefit them as well as match our candidates with a company that meets their job preferences and career goals. At Ferretti Search, we believe in transparency throughout the entire process in order to serve our clients and candidates better. We take pride and value our relationship with our clients and candidates.