Dispatcher

job
  • CK Control Temp, Inc.
Job Summary
Location
,NJ
Job Type
Contract
Visa
Any Valid Visa
Salary
PayRate
Qualification
BCA
Experience
2Years - 10Years
Posted
15 Nov 2024
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Job Description

C-K Control Temp, Inc. is seeking a full-time dedicated Dispatcher (HVAC Service Coordinator) to join our amazing team. The ideal candidate will have experience in field service, HVAC and the ability to work in a fast-paced company in growth mode.


Responsibilities:


  • Dispatch/coordinate service requests and schedule appointments efficiently.
  • Review Service Technician work hours are entered correctly and validate Payroll has accurate hours before every Monday payroll transmittal.
  • Input Pipefitters hours into Service Factor – volume fluctuates seasonably.
  • Close-out Service Technician tickets timely, reconcile for correct hours, materials and send to Accounts Receivable for invoicing.
  • Collaboration with Finance/Payroll for Technician billing/hours.
  • Update Smart Sheets jobs/job board daily.
  • Communicate with technicians and clients to ensure timely service delivery.
  • Client support and triaging their needs.
  • Maintain accurate records of service calls.
  • Assist Warehouse with PO’s and parts – relentless follow-up on ordering, delivery and data entry.
  • Assist Service Manager administratively as needed (reports, follow-up, labor planning, hours).
  • Utilize a basic knowledge of HVAC systems and refrigeration when applicable.
  • Provide a WORLD CLASS customer service experience to all customers, partners, and vendors via phone & email. Always extremely professional, courteous, & pleasant.



Qualifications:


  • Previous experience in a service coordination role is required.
  • Basic knowledge of HVAC systems, refrigeration, and air conditioning is a must.
  • Ability to work in a fast-paced environment.
  • Professional communication oral and written.
  • Respectful and professional behavioral response under pressure.
  • Ability to multi-task a must.
  • MS Office experience, specifically Excel and Outlook.
  • Strong organizational skills and attention to detail.
  • Strong interpersonal skills when working with many different employee and client personalities.



C-K Control Temp, Inc. is an Equal Opportunity Employer

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