A retail company in Illinois is looking to add a contract Customer Service Specialist to its team in the Greater Chicago area. In this role, the Customer Service Specialist will be responsible for supporting retail customers and end-users with order support, product assistance, and troubleshooting.

Responsibilities

• Answer customer/consumer calls and e-mails
• Provide customer service and troubleshooting as needed
• Respond to consumer online reviews through the portal
• Arrange for shipment of replacement parts
• Track and trace delivery of orders
• Communicate with employees throughout the organization on customer requirements
• Initiate claim process with customers
• Organize and maintain claim files
• Notify the manufacturers of new claims and manage claims to closure
• Work within several customer portals such as Archway and CommerceHub
• Assist with general office and data entry projects, as necessary

Qualifications

• 1+ year of experience in a Customer Service and/or General Office Administration role
• Associate's Degree
• Computer savvy
• Microsoft Office Suite proficient
• Exceptional phone etiquette
• Great interpersonal skills
• Excellent communication skills (written and verbal)
• Strong attention to detail
• Highly organized