We are seeking a customer support representative that excels in meeting customers' expectations, from answering questions on products and services to processing orders. You should assist in investigating issues that arise and resolving conflicts from customer complaints to ensure customer satisfaction.To be successful as a customer support representative, you should stay informed about product and service specifications and maintain good relations with customers. Ultimately, a successful Customer Support Representative should be able to achieve outstanding customer service and communicate effectively with customers.Responsibilities: Managing incoming calls.Building good relationships with customers.Resolving complaints and following up on resolutions.Identifying customers' needs.Following procedures and policies.Skills Required: High school diploma or equivalent.Experience in customer service.Familiarity with CRM tools.Ability to manage multiple tasks at once.Ability to adapt to different personalities.#J-18808-Ljbffr