Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you.
The Unemployment Insurance Consultant contacts clients to review unemployment cases, documenting conversations. Screen unemployment documents and write detailed letters to the unemployment state agency. Analyze and review unemployment laws as needed for each case. Load and handle incoming emails.
The role is 100% on-site at our office in Hilliard, OH.
What you'll do
- Provide excellent customer service by establishing a rapport with clients and the state agencies.
- Receive and prioritize claims, questionnaires, determinations and other unemployment related data.
- Analyze individual case information by reviewing data accessed through the PC, from the investigative telephone calls or document images, to determine if the facts warrant a response.
- Using the details regarding an employee's separation provided by the client, interpret and apply state laws and regulations in response to unemployment documents.
- Respond to a customer or state agency with all pertinent details within the time frame allowed by the state or departmental procedures.
- Initiate timely telephone calls, faxes or emails to the customer to obtain, document or pass along needed information.
What experience you need - Associate's degree (A.A.) or equivalent from two-year college or technical school; or two years customer service related experience and/or training; or equivalent combination of education and experience.
- 1 year office experience
What could set you apart - Previous experience or familiarity with Unemployment Insurance and the Unemployment Claims process
- Previous office experience with an emphasis on customer service, organization of work duties and performing job functions independently
- Proficiency with Google or Microsoft Office PC applications including Word, Excel, and Outlook
- Computer Skills Required: Proficiency with Microsoft Office PC applications including Word, Excel, and Outlook
We offer comprehensive compensation and healthcare packages, 401k matching, paid time off, and organizational growth potential through our online learning platform with guided career tracks.
Are you ready to power your possible? Apply today, and get started on a path toward an exciting new career at Equifax, where you can make a difference!
Primary Location: USA-OH-Columbus-Mill Run Drive
Function: Function - Fulfillment / Operations
Schedule: Full time