AdaptHealth Opportunity - Apply Today!
At AdaptHealth we offer full-service home medical equipment products and services to empower patients to live their best lives - out of the hospital and in their homes. We are actively recruiting in your area. If you are passionate about making a profound impact on the quality of patients' lives, please click to apply, we would love to hear from you.
Customer Service Specialist Customer Service Specialists are responsible for learning and understanding the entire front-end process to ensure successful service for our patients. The Customer Service Specialists works in a fast-paced environment answering inbound calls and making outbound calls. Maybe responsible for obtaining, analyze, and verify the accuracy of information received from referrals, create orders, and or schedule the patient to receive equipment as ordered by their doctor. Customer Service Specialists should educate Patients of their financial responsibility when applicable.
Job Duties:

• Develop and maintain working knowledge of current DME products and services offered by the company
• Answer all calls and emails in a timely manner, to meet company goals
• Document all call information in our patient database
• Answer questions about DME products and services, general service line information and other information as necessary based on customer call needs
• Process orders, route calls to appropriate resource, and follow up on customer calls where necessary
• Accurately process, review, and/or submit documentation for patient orders
• Complete insurance verification to determine patient's eligibility, coverage, co-insurances, and deductibles
• Maintain open and clear communicate with our Customer Service Team and Management
• Responsible for contacting patients with updates on their order status
• Meet quality assurance requirements and other key performance goals
• Use compassion and creativity to resolve customer complaints and escalations
• Pay attention to detail and maintain strong organizational skills
• Actively listen to patient needs and handle stressful situations with compassion and empathy
• Flexibility to learn and take on new tasks
• Utilize company provided tools to maintain quality standards

Competency, Skills and Abilities:

• Excellent customer service skills
• Analytical and problem-solving skills with attention to detail
• Decision Making skills
• Excellent ability to communicate both verbally and in writing
• Ability to prioritize and manage multiple tasks
• Proficient computer skills and knowledge of Microsoft Office
• Solid ability to learn new technologies and possess the technical aptitude required to understand flow of data through systems as well as system interaction
• Work well both independently and as part of a group
• Ability to adapt and be flexible in a rapidly changing environment, be patient, accountable, proactive, take initiative and work effectively on a team

Requirements
Minimum Job Qualifications:

• High School Diploma or equivalent
• 3 years work related experience or customer service experience
• Reliable transportation to and from work and the ability to work 8:00am-5:00pm Monday-Friday
• Able to work on-call service via the phone once every 5-6 weeks for additional pay

AdaptHealth is an equal opportunity employer and does not unlawfully discriminate against employees or applicants for employment on the basis of an individual's race, color, religion, creed, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, genetic information, or any other status protected by applicable law. This policy applies to all terms, conditions, and privileges of employment, including recruitment, hiring, placement, compensation, promotion, discipline, and termination.