Performs a variety of customer services, such as opening new accounts, opening retirement accounts, and assisting customers with inquiries concerning products and services.
Explores customer needs and cross-sells services that are in the best interest of the customer.
Provides superior service to customers.
Conducts relationships and activities consistent with established Bank policies, procedures and systems, the corporate code of conduct, Bank Secrecy Act and all applicable State and Federal laws and regulations.
Assess the needs of the customer, explain the different types of accounts available and assist in the selection of the most appropriate one for their needs.
Actively participate in the sales program; attend appropriate sales training; utilize sales program initiatives; work with manager to set sales goals and make every effort to reach targeted goals.
Make referrals to other business units for traditional and non-traditional banking products and services.
Actively take advantage of all sales opportunities, cross-selling bank products and services to new and existing customers, ensuring recommended products and services meet needs of customer.
Participate in sales programs to generate new customers .
Open personal or business accounts and prepare all related documentation.
Open new and process changes to safe deposit boxes.
Open new accounts, open debit cards, and issue and redeem Certificates of Deposit, and open and add to Individual Retirement Accounts.
Acquire and maintain knowledge of all bank products and services.
Prepare all related documents for wire transfers; forward to wire transfer department.
Answer questions, give explanations, and solve problems for customers face-to-face, over the phone and through correspondence.
Maintain neat and orderly work area and ensure that all cash, negotiables and confidential records are secured and/or disposed of properly.
Consistently demonstrate proficiency in providing exemplary customer service in person and by telephone.
Actively listen to customers and maintain a friendly, positive and professional attitude.
Resolve difficult situations with tact and diplomacy.
Look for creative ways to make customers feel appreciated and special.
Assist others in the department/facility as needed and/or directed.
Arrange daily work plans to handle customer flow and bank processing requirements, provide customer service and meet bank record keeping requirements.
Acquire and maintain thorough knowledge and understanding of compliance and regulatory issues relating to customer service areas (i.e. Bank Secrecy Act, Regulations CC, E, DD, P, etc.) evidenced by appropriate application of these regulations in day-to-day operations.
Acquire and maintain thorough understanding of security procedures; practice established procedures.
Understand role in case of robbery and know proper post-robbery procedures.
Complete or attend all required training.
Other duties as assigned.
High school education or equivalent
Basic math skills required
PC and typing skills required
Attention to detail required
Ability to maintain regular and punctual attendance
Must possess good judgment skills and the ability to handle confidential information
Ability to read, write, and speak English
Effective oral and written communication skills
Strong customer relations skills and ability to communicate and work well with employees and customers in a cooperative, positive manner
Ability to work quickly and accurately, analyze information and make decisions
Willingness to assume additional responsibilities/duties/projects as they arise
Ability to operate office equipment including computers, calculators/adding machines, telephones, voice mail, copy machines, fax machines, automatic currency counter, coin machine, check encoder, and security devices
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form