Aon is looking for a Customer Service Specialist II!

As part of an industry-leading team, you will help empower results for our clients by delivering innovative and effective solutions as part of our Aon Affinity Healthcare Model Office in Fort Washington, PA.

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the World.

As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

What the day will look like:

• Provide customer service support via call center lines while meeting process and quality standards.
• Complete a variety of day-to-day client service work including processing claims, working with brokers, policy endorsements, certificates, binders, payments, cancellations, or other necessary tasks as needed.
• Monitor and work with offshore resources.
• Provide excellent customer service to our insureds.
• Interact with customers, brokers, insurance carrier, and internal sources providing information about coverage.

Skills and experience that will lead to success:

• 3+ years of customer service experience in the insurance or financial services industry
• Professional and courteous telephone skills
• Self-starter with attention to detail and quality
• Ability to multi-task and handle multiple priorities
• Demonstrated skills and abilities to be goal-oriented and solve complex issues
• Possess excellent written communication skills for customer correspondence
• Demonstrated ability in handling details and key follow-up capability
• Experience working with Microsoft Office Suite (Word, Excel)
• Reporting tools experience- analytical experience; reviewing and analyzing report data
• Strong communication, organizational and interpersonal skills
• Ability to work independently and as a team member

Education:

• High School Diploma or GED required
• P&C license preferred, or to obtained within 6 months of hire
• Experience with AS400 or Wintam (Applied) preferred

How we support our colleagues:

In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two Global Wellbeing Days each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognize that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status. People with criminal histories are encouraged to apply.

We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email

For positions in San Francisco and Los Angeles, we will consider for employment qualified applicants with arrest and conviction record in accordance with local Fair Chance ordinances.

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

The salary range for this position (intended for U.S. applicants) is $38,000 to $43,000 annually. The actual salary will vary based on applicants education, experience, skills, and abilities, as well as internal equity and alignment with market data. The salary may also be adjusted based on applicants geographic location.

Aon offers a comprehensive package of benefits for full-time and regular part-time colleagues, including, but not limited to: a 401(k) savings plan with employer contributions; an employee stock purchase plan; consideration for long-term incentive awards at Aons discretion; medical, dental and vision insurance, various types of leaves of absence, paid time off, including 12 paid holidays throughout the calendar year, 15 days of paid vacation per year, paid sick leave as provided under state and local paid sick leave laws, short-term disability and optional long-term disability, health savings account, health care and dependent care reimbursement accounts, employee and dependent life insurance and supplemental life and AD&D insurance; optional personal insurance policies, adoption assistance, tuition assistance, commuter benefits, and an employee assistance program that includes free counseling sessions. Eligibility for benefits is governed by the applicable plan documents and policies.

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