Job Title: Customer Support Representative

• Location: Columbus, OH
• Pay: $18.00~$19.16/hour
• Contract Duration: 6 months
• Hybrid: 3 days On Site and 2 days Remote

Position Description:

Client Support Service Professionals handle incoming phone calls regarding various service inquiries on the company accounts. Calls will need to respond with a high degree of accuracy and efficiency, while consistently meeting key department performance metrics. Functional support areas include Cash Management products and services, Client Website and Mobile app, and general account or financial related inquiries.

Key Responsibilities:

• Manage incoming calls regarding Cash Management products and services, the Online client website, the Mobile app, and general account or financial inquiries.
• Deliver high-quality customer service with a focus on accuracy and efficiency.
• Contribute effectively in a fast-paced, team-oriented environment.
• Multi-task and adapt quickly to changes in a busy financial service center.

Preferred Criteria:

• College Degree
• Previous contact center experience

Qualifications:

• Strong commitment to delivering World-Class Service.
• Professional demeanor with a career-driven mindset.
• Ability to manage multiple tasks and adjust to changes efficiently.

Why Join Us:

• Opportunity to work with a reputable financial institution.
• Dynamic and collaborative work environment.
• Competitive compensation package and opportunities for career advancement.
• Be part of a team dedicated to delivering excellence in client service.

Benefits Info

• Pride Global offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.