As a Contractor Services Representative, you'll be the pivotal link between owner-operators and the resolution of their daily concerns. Whether it's addressing incoming calls with finesse, initiating customer service calls, or collaborating with various departments to ensure swift solutions, your role is crucial to promoting satisfaction and retention.
Here's a glimpse into what your role entails:
- Engaging in proactive follow-up calls and diligently monitoring ongoing issues
- Guiding owner-operators through dispute resolutions with expertise and empathy
- Thoroughly documenting all interactions and actions taken, ensuring comprehensive resolution
- Staying ahead of compliance items and collecting related documents quickly
- Investigating and resolving paperwork issues promptly and efficiently
What we're looking for:
Minimum Experience and Qualifications:
- A high school diploma or GED, laying the foundation for your journey
- At least one year of experience in a call center environment or customer service role
Preferred Experience and Qualifications:
- Familiarity with the transportation industry, providing valuable context to your role
- At least six months of utilizing Microsoft Excel
Your toolkit for success:
- A polished, professional demeanor that instills confidence and trust
- Exceptional oral and written communication skills, enabling seamless interactions with stakeholders
- The ability to thrive in a fast-paced, deadline-driven environment, juggling multiple priorities with ease
- Strong organizational skills, ensuring nothing falls through the cracks
- Proficiency in data entry, with a typing speed of 88 kpm, ensuring accuracy and efficiency in your tasks
Embark on a rewarding career journey where your talents are recognized and your contributions make a tangible impact. Join us in reshaping the owner-operator experience, one call at a time.