Duration: 12+ Month W2 Contract

Schedule: Monday - Friday , 8:30am - 5pm

Location: Newark, DE

Role Overview:

As a Remote Support Engineer, you will provide technical support to our customers, troubleshoot diagnostic laboratory instruments, and ensure exceptional service delivery.

Key Responsibilities:

• Provide phone and email support for internal and external customers.
• Monitor and document customer interactions using our Customer Relations Software Tool.
• Demonstrate technical expertise in clinical laboratory practices, focusing on specific instrument systems.
• Resolve complex customer issues, ensuring high levels of satisfaction.
• Take ownership of open support tickets and escalate issues when necessary.
• Meet individual service level metrics to support customer needs.
• Comply with Siemens policies and procedures.

Qualifications:

• Associate degree with relevant experience or bachelor’s degree in a science-related or engineering field (preferred in Med-Tech or Biomedical Engineering).
• 3-7 years of comparable experience in healthcare or engineering.
• Strong phone and communication skills for effective customer interaction.
• Proficiency in Microsoft Office Suite (Outlook, Excel, Word).
• Positive attitude and teamwork spirit.

Additional Information:

• Willingness to travel up to 20%.