Primary Responsibilities:

• Provide support to all physical locations and remote employees across North America.
• Define the scope and develop new solutions using Epicor Kinetic applications.
• Create and modify SSRS forms for Epicor Kinetic.
• Address user support requests for workflow changes and process enhancements in Epicor Kinetic.
• Leverage Epicor technical support to troubleshoot and resolve system issues.
• Ensure timely follow-up with employees to confirm resolution of their queries.
• Develop SOPs for Epicor Kinetic processes and conduct training for employees.
• Perform other related duties as assigned.
  

Oscar Associates Limited (US) is acting as an Employment Agency in relation to this vacancy.