Responsibilities:
Responsible for managing Supervisors and their respective teams.
Ensure staff recruiting, training and supervisory programs and performance evaluation systems are effectively utilized within company policies.
Assist in the development of comprehensive Collection Contact & segmentation Strategies with robust test and control framework.
Foster and promote a change management process during champion & challenger validations.
Responsible for adherence to internal control framework and good business practices are implemented and maintained.
Maintain high standard of client relationship management, while enhancing organic growth across existing client base.
Keep abreast of month-end positioning with respect to branch operational targets.
Maintain written records of reports, statistics and others as required by Senior Management.
Execute operational, administrative procedures and policies, i.e., audit files, review performances, evaluate results and maintain discipline.
Promote a pleasant environment where each team member can grow and achieve their career goals in line with company’s expectations.
Participate and contribute to the company vision with a focus on key business drivers and opportunities for short & long term improvement, including improvements to technologies and processes.
Implement & successfully deploy new technology and automation.
Adhere to administrative Policies and Procedures as set out in the Company Policies directives.
Profile:
Diploma in Administration or related field (asset)
Experience in debt collection (3-5 years) or in the banking industry
Experience in personnel management
Knowledge of laws relating to debt collection (asset)
Good negotiator both with internal and external interlocutors
Excellent interpersonal skills
Ability to manage priorities and work with tight deadlines
Competitive salary with interesting bonuses
Job Types:
Full-time, Permanent
Additional pay:
Commission pay
Schedule:
Monday to Friday
Work Location:
In person
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