Client Relationships Intern Location: Toronto
Time Type: Full time
Posted on: Posted 6 Days Ago
End Date: November 15, 2024 (4 days left to apply)
Job Requisition ID: REQ-1360
At Interac, we design and deliver products and solutions that give Canadians control over their money so they can get more out of life. Whether we’re leading real-time money movement, driving innovative commerce solutions like open payments for transit systems, or making advancements in new areas like verification and open banking, we are playing a key role in shaping the future of the digital economy in Canada.
By supporting the Client team with both internal and external partnerships, this role will help develop an understanding of the payments industry and Interac's product offerings that are utilized across the country supporting all Canadians with their transactions in a digital economy. The candidate will be working with a diverse team which has a variety of industry experience. Accountabilities include research and reporting on specific client issues, client data, and trends. This research and analysis will support the client team on their QBRs and driving volumes and revenue.
You’ll be responsible for:
Developing and maintaining positive business relationships, ensuring a high degree of customer satisfaction, while balancing the needs and interests of the organization.
Researching and reporting of specific issues, technologies, regulations, trends, and the competitive landscape in the payments industry.
Identifying industry trends by researching and analyzing applicable client and market data.
Assisting in transforming client feedback into actionable deliverables to Interac’s product teams and internal stakeholders.
Providing continuous support and coordination of key activities and initiatives through consultation with cross-functional internal stakeholders.
Attending meetings with the ability to take notes and capture ideas to share with the team.
Supporting the client team with tracking and resolving ad hoc research requests from both internal and external partners.
Conducting special projects and performing additional duties, as assigned to help achieve departmental objectives.
You bring:
Currently completing an undergraduate degree from a credible Canadian institution with a focus on Business, Economics, or a similar program.
Solid verbal, written and analytical communication skills.
Relationship-building and strong interpersonal skills.
Proficiency in the Microsoft Office Suite (Outlook, Word, Power Point, Excel, Power BI, MS Teams).
Understanding that success is in the details.
Excellent research skills and resourcefulness.
Understanding and willingness to learn the payments, fintech, or financial services industry.
Proactive problem-solver with a demonstrated track record.
Comfortable with learning and working effectively either independently or with groups.
Proven time management and organization skills.
A passionate and driven individual, adept to learn in a fast-paced, hands-on environment.
Although not required, you have some familiarity or previous experience with:
Coordinating internal and/or external stakeholder groups.
Working with a CRM platform (Salesforce), Tableau, Medallia and/or similar data management tool.
Previous customer experience, account management, or sales experience.
Experience building client-facing presentations.
Ability to think outside the box and propose creative ideas.
Graphic design experience.
Workstyle: Hybrid
Term: January to April 2025
IMPORTANT - PLEASE NOTE:
You must be eligible to work for Interac Corp. in Canada in a Full Time Capacity.
You must be currently enrolled in a Canadian post-secondary academic institution.
Interac requires employees to complete a background check that is completed by one of our service providers.
How we work:
We know that exceptional people have great ideas and are passionate about their work. Our culture encourages excellence and actively rewards contributions.
Compensation & Benefits: Pay is driven by individual and corporate performance and we provide a multitude of benefits and perks.
Education: To ensure you are the best at what you do we invest in you.
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