Vention is headquartered in Montreal, Canada, with offices in Berlin and Boston, and is used in over 3,000 factories on 5 continents. As one of Canada’s Most Admired Cultures and Great Place to Work , we are a performance-driven culture that cares deeply about happiness. We like ambitious goals, facts & data, and constructive debates. But at the same time, we know that we can’t repeatedly push ourselves if we are not surrounded by an uplifting and caring work environment. Those two sides of our culture feed each other and are safeguarded with the same level of attention. Our values & principles include:
We make our clients successful - we look at ourselves from the customer's point of view and strive to create an exceptional customer experience
We execute and deliver - we set ambitious goals for ourselves and are energized about meeting them
We debate, then commit - we challenge our own perspectives and ideas in pursuit of the best solutions
We innovate to inspire - we value innovation in products, user experiences, and business practices
We collaborate to achieve more - we work as one team to achieve more than we would on our own
We empower our people to reach their full potential - we hold ourselves to high standards but know when to celebrate progress & achievements
Job Description You will be working as part of the client engineering customer success team, a team of dedicated and talented engineers and post-sale specialists.
As an Integration Specialist at Vention, you will master every aspect of our machine automation technologies and become an industrial automation expert. Your goal is to help our clients resolve their automation challenges in the most efficient and streamlined manner. To achieve this, you will lead the creation and validation of our client's machines' automated components (robots, mechatronics components, and programming); as well as leading the creation of material that enables our clients to become self-reliant in designing their automation solutions. More specifically, you will:
Be an expert resource within Vention for all automation challenges
Participate in client discussions, in collaboration with the sales team, to identify best-suited solutions for Vention's clients
Design, program and validate automation systems based on client's specifications (i.e., Vention MachineMotion controller, Vention MachineLogic programming, Python, robot programming, etc.)
Program and validate robot applications (Fanuc, Doosan, Universal Robot, EPSON, ABB)
Support operations, logistics, and quality control cases and situations
Provide timely technical support to clients designing automated machines and operating Vention equipment on their manufacturing floor
Manage the ticketing system for all client support requests including those from remote support calls
Develop and maintain a range of support assets for Vention's clients, including how-to guides, forum posts, troubleshooting guides.
Establish the foundations for a Vention technical user community, such as maintaining the Technical FAQ, building a user technical forum, etc.
Provide feedback to the Vention Product Development team on new features and improvements for the Vention automation platform
Be open and able to travel (up to 10% of time, US and Canada) to client facilities to help resolve technical robotics and automation situations
Experience with PLC programming an asset
Qualifications Mechanical/Electrical/Electronics/Mechatronics/Robotics Engineering background mandatory
Demonstrated ability to lead client discussions with a focus on technical solutions
Very strong oral and written communication skills (English is mandatory. French, Spanish, and German are good to have)
Great project management and multi-tasking ability
Knowledgeable in various programming languages, including Python
Knowledgeable in robot programming or showing interest in learning robot programming
Additional Information How We Take Care of You
Flexible paid time off and remote work policies
Complimentary beverages and snacks so that you are fueled and ready for your day
Global comprehensive health plans so you feel your best
Fun-filled social events curated based on diverse interests for our team to celebrate together. From sponsored sports teams to trivia nights
Time off to volunteer and give back to your community.
What to Expect in Your Interview
Initial Call
Meet the Team
Decision & Offer
Commitment to Equal Employment Opportunity
Our culture is an uplifting environment for high achievers. The fast-paced, high-performance environment will give you the opportunity to build products, processes and strategies that will have a lasting impact.
When you join Vention, you join a team of professionals with a diverse variety of experiences, backgrounds, and perspectives. Together, we strive to nurture a supportive and inclusive work environment for all. We push each other to achieve extraordinary results and forge long-term relationships as a result of the intensity and passion.
We’re passionate about helping you do your best work. Claim your seat and find out what you can do!
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