ENT-Customer Service-Associate
Onsite:250 PEHLE AVE Saddle Brook NJ 07663
Job Type: Contract
Job duties:
This position is responsible for handling moderate to complex inquiries, addresses various types of policies and billing inquiries from internal or external customers in an efficient, professional, and accurate manner and resolving service concerns while documenting customer requests, and completing changes to policies. Service to customers may include inbound/outbound calls, incoming correspondence, other communications sources, and call transfers for service. Transactions.
KEY RESPONSIBILITIES
•Resolve routine, complex, and unique questions/issues.
•Ensure facilitation of first call resolution and customer satisfaction on all transactions handled.
•Employs probing questions and actively listens to customer issues or questions, showing interest and compassion and displaying empathy for thecaller s situation.
•Demonstrates accuracy in processing changes to customer policies based on the information provided and identifies opportunities for cross sales (if
applicable).
•Working knowledge of insurance policies and related processes and procedures.
•Be able to handle any requests regarding customer documentation (to include all documents sent out by our company) and be able to clearly explain them including any follow-ups required on our customer s part and updates as warranted
•Remain current on new marketing campaigns in order to respond appropriately to marketing related inquiries using all available resource tool.
•Inputs and tracks into the appropriate databases.
EDUCATION AND EXPERIENCE
•High School Diploma or GED (Preferred)
•0-2 years' experience (Preferred)
•In lieu of the above education requirements, an equivalent combination of education and experience may be considered.
CERTIFICATIONS, LICENSES, REGISTRATIONS
•Property & Casualty License (Preferred)
FUNCTIONAL SKILLS
•Insurance background is preferred.
•Excellent level of communication skills (both written and verbal)
•Excellent computer skills, including typing proficiency, multi-tasking between online applications, working knowledge of Microsoft© products
(Outlook, Excel, folders)
•Flexible and adaptable to business requirements for changes needed to service the customer.
•Collaborate with peers and management on special projects and committees.
•Apply good use of time management skills.
•Ability to prioritize and multi-task.
The preceding description is not designed to be a complete list of all duties and responsibilities. May be required to perform other related duties as assigned. Regular, predictable attendance is an essential function of this job.
Skills: Insurance and calls with cutsomer service