POSITION PURPOSE

Install, maintain, and repair heating, ventilation, and cooling units for both commercial and residential customers. Diagnose and repair of electronic, mechanical, and electrical components.

DUTIES, TASKS, AND RESPONSIBILITIES

Responsibilities

• Perform residential and commercial service calls independently with high accuracy.
• Appropriately identify problematic calls and utilize Service Superintendent as needed for efficient time and cost management strategies.
• Communicate with the dispatcher the beginning and end of every service call and any schedule changes throughout the day ensuring team productivity is being observed.
• Understand and display compliance with R.T. Moore Quality Standards and Best practices.
• Ensure the service vehicle provided will be clean and well maintained with the appropriate parts stocked and well organized ensuring that parts used will be tracked daily.
• Prompt submission of accurate and legible service invoices and time sheets.
• Will be available for nightly and weekend on call fulfillment on a rotating basis.
• Comply with all safety policies, practices and procedures. Report all unsafe activities to Field Superintendent and/or Department Manager.

ORGANIZATIONAL BEHAVIORAL COMPETENCIES 

• Build something that matters
• Do what’s right; be honest and fair
• Build strong relationships
• Share in the company successes

POSITION COMPETENCIES 

• Process Driven – Works “by the book” and follows processes step by step to complete duties
• Accurate – Performs all duties with precision and skilled expertise to ensure high quality
• Team Oriented – Respects and seeks direction from leaders and accommodates the needs of the team
• Reliable – Consistently completes work on pace and without error
• Technical Specialist – Works within well-defined parameters with a laser focus on excellent output

CRITICAL SKILLS & KNOWLEDGE

• Motivated work ethic
• Clear verbal communication skills
• Ability to collaborate with a team
• Basic mathematical ability including addition, subtraction, multiplication, and division
• Ability to read, write, and interpret reports and documents such as safety rules, operating instructions, and procedure manuals.
• Critical thinking skills and ability to problem solve independently
• A high school diploma or GED is required
• 5-7 years of experience preferred

WORKING CONDITIONS

•  Well-lighted, heated and/or air-conditioned indoor office setting
• Exposed to outdoor weather conditions including rain, humidity, snow, wind, cold, and heat.
• The environment may include very loud noises, working near mechanical and moving parts, working at various heights, and small, awkward, confining work space.
• There is the possibility of inhalation of fumes and airborne particles as well as risk of electrical shock and vibrations.
• Must be able to do the following activities for most of the workday: stand, walk, use hands or fingers, handle or feel, reach with hands and arms, stoop, kneel, crouch or crawl, see, talk and hear.
• Must be able to climb or balance regularly.
• Near constant lifting or carrying of items of various weight, typically up to 10 pounds most of the day. Capable of lifting at least 100 pounds on occasion.
• Manual dexterity sufficient to reach/handle items, work with the fingers and perceive attributes of objects and materials.  

This job description in no way states or implies that these are the only activities to be performed by the associate occupying this position.  Associates will be required to follow any other job-related instructions and to perform any other job-related responsibilities requested by their supervisor.