Job Title: Director, Knowledge Management & Training Standards
Position Description Summary:
•Lead the design, implementation and continuous improvement of centralized commercial knowledge hub(s) (commercial portal/iNet, Commercial Academy) to ensure that commercial’s collective knowledge, expertise, processes, best practices, current news and learning opportunities are captured, organized, and made easily accessible and navigable through the use of enabling technologies
•Foster a culture of knowledge-sharing, ensuring that commercial colleagues and cross-functional/ cross-enterprise stakeholders can quickly onboard and access the information they need, thereby driving efficiency, consistency, and collaboration.
•As a COE, develop and embed training and instructional design frameworks and associated technologies that can be leveraged by commercial training resources
Main Responsibilities & Accountabilities:
•Develop strategic roadmap for knowledge management and training frameworks to meet the near-term and long-term needs of the commercial organization, including future Commercial Academy within CSL Academy framework
•Leverage latest technologies to enable learning experiences that support effective, long-term learning
•Partner closely with cross-functional commercial leaders to identify training opportunities and needs, which includes process and framework for development of disease state and product training, and translate them into learning and development solutions that upskill our people and build competitive commercial capabilities
•Collaborate with commercial stakeholders and leaders to identify cross-commercial knowledge gaps and develop solutions to address these needs. Regularly seek feedback on user experience and areas for improvement and/or further expansion
•Partner with in-market L&D, Learning & Innovations, I&T, HR and other functions cross-enterprise to leverage stay updated on internally-available technologies and explore and assess emerging technologies and their potential utility for commercial needs
•Own continuous improvement of commercial onboarding program framework and associated tools and resources that can be leveraged across commercial for functional and local customization and deployment
•Develop KPIs to monitor and evaluate the effectiveness of knowledge management initiatives and training frameworks
•Establish network of cross-commercial leaders to ensure awareness and inclusion of/ access to new processes, resources, etc. through the hub(s), including non-commercial functions (Learning & Innovations, R&D, HR, Legal Operations, E&C, etc)
•Manage access to hub(s) within commercial and for non-commercial stakeholders
•Be the go-to for colleagues seeking support with what exists and where and how to access
•Support third-party vendor onboarding to enable access to key resources, tools and processes to drive efficiency and compliance
Qualifications & Experience Requirements:
•Bachelor’s or Master’s degree in a scientific or business-related field
•12 plus years learning & development, sales, marketing, medical or related business operations experience in the pharma/biotech industry
•Strong interpersonal skills to quickly build rapport and credibility with CSL leaders and key external stakeholders.
•Technology savvy and highly proficient with MS applications
•Knowledge of relevant business, legal, compliance and regulatory requirements
•Familiarity with global regulations and cultural nuances
•Experience leading impactful change across an organization
•Requires ability to influence others to accept practices and approaches, and ability to communicate outside own functional areas
Our Benefits
CSL employees that work at least 30 hours per week are eligible for benefits effective day 1. We are committed to the wellbeing of our employees and their loved ones. CSL offers resources and benefits, from health care to financial protection, so you can focus on doing work that matters. Our benefits are designed to support the needs of our employees at every stage of their life. Whether you are considering starting a family, need help paying for emergency back up care or summer camp, looking for mental health resources, planning for your financial future, or supporting your favorite charity with a matching contribution, CSL has many benefits to help achieve your goals.
Please take the time to review our benefits site to see what’s available to you as a CSL employee.
About CSL Behring
CSL Behring is a global leader in developing and delivering high-quality medicines that treat people with rare and serious diseases. Our treatments offer promise for people in more than 100 countries living with conditions in the immunology, hematology, cardiovascular and metabolic, respiratory, and transplant therapeutic areas. Learn more about CSL Behring.
We want CSL to reflect the world around us
As a global organization with employees in 35+ countries, CSL embraces diversity and inclusion. Learn more about Diversity & Inclusion at CSL.
Do work that matters at CSL Behring!