Overview:
Enterprise Mobility at the Austin International Airport has an exciting opportunity for a full time Customer Service Return Agent. This position pays up to $16 per hour + additional bonus incentitives and is located at the Austin International Airport facility on 3819 Presidential Blvd., Austin, TX 78719.
We offer:
- Consistent 40 hour per week schedule
- Paid time off
- Employee discount
- Retirement savings plan including 401k with matching profit sharing
- Health Insurance
- Life Insurance
- Dental Insurance
- Vision Insurance
- Training and development
- NO Airport Clearence required
Available Schedule (A):
- Thursday 4:00am-12:00pm
- Friday 4:00am-12:00pm
- Saturday 4:00am-12:00pm
- Sunday 4:00am-12:00pm
- Monday 4:00am-12:00pm
- Tuesday OFF
- Wednesday OFF
Available Schedule (B):
- Friday 5:00am-1:00pm
- Saturday 5:00am-1:00pm
- Sunday 5:00am-1:00pm
- Monday 5:00am-1:00pm
- Tuesday 5:00am-1:00pm
- Wednesday OFF
- Thursday OFF
Available Schedule (C):
- Wednesday 12:00pm - 8:00pm
- Thursday 12:00pm - 8:00pm
- Friday 12:00pm - 8:00pm
- Saturday 12:00pm - 8:00pm
- Sunday 12:00pm - 8:00pm
- Monday OFF
- Tuesday OFF
Available Schedule (D):
- Thursday 11:00am-7:00pm
- Friday 11:00am-7:00pm
- Saturday 11:00am-7:00pm
- Sunday 11:00am-7:00pm
- Monday OFF
- Tuesday OFF
Responsibilities:
- Greet all customers using prescribed, appropriate dialogue as they arrive on the lot.
- Remind customer to check for personal belongings. Identify any items found in the vehicle with a unit number, date, time and turn into lost and found.
- Advise and review rental charges; and provide an accurate receipt to the customer.
- Provide information in a professional and courteous manner regarding transportation to the airport terminal. Thank customers using the prescribed dialogue.
- Inquire about service, satisfaction and document dissatisfaction.
- Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report.
- Use of proper statement to determine if vehicle is being returned with full tank of gas.
- Complete a service alert for any mechanical and or body damage communicated by the customers.
- Identify vehicles, which are on system hold for turnback, time or mileage, recall, or any other special lock and verify their movement to the proper lot location.
- Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location.
- Keep lot organized for ease of access and traffic flow.
- Understand the CDW/Emerald Aisle/Choice process; knowledge of the rental/return documents, fuel services, days/extra hours/surcharges and optional coverages.
- Understand the damage loss report reporting procedure.
- Perform miscellaneous and backup job-related duties as assigned
Equal Opportunity Employer/Disability/Veterans
Qualifications:
- Must be at least 18 years of age
- High School Diploma or G.E.D. required
- Must have a current and valid driver's license with no more than 2 moving violations and/or at fault accidents on driving record within the past 3 years
- No drug or alcohol related convictions on driving record within the past 5 years (i.e. DUI, DWI)
- Must have a minimum of 3-6 months of customer service or sales experience in retail, guest services, or administrative support
- Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
- Must be available to work at least 1 of the schedules listed in the job description