Client Services Representative

job
  • Solar On Earth
Job Summary
Location
Acton ,MA 01720
Job Type
Contract
Visa
Any Valid Visa
Salary
PayRate
Qualification
BCA
Experience
2Years - 10Years
Posted
19 Nov 2024
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Job Description

Solar On Earth's mission is: To promote clean energy alternatives through education, accessibility, and a positive customer experience focused on community engagement and investment for all. Solar On Earth cares about their clients by guiding them through their community solar journey while building a long-term relationship and always striving for excellence.

Were looking for someone who is organized, compassionate, patient, and who shares our excitement for renewable energy. If you have a strong sense of urgency, are proactive, and are eager to make a difference, this could be the perfect opportunity! In this role, youll focus on building lasting client relationships through exceptional service.

Key Responsibilities:

  • Provide client support and service to clients, ensuring satisfaction and timely resolution of questions and concerns.
  • Build and maintain strong, long-term client relationships by understanding their needs and offering solutions.
  • Identify opportunities for lead generation and new sales.
  • Educate clients and prospects about Community Solar and our program.
  • Handle customer inquiries and follow up on potential sales opportunities in person (occasionally) and remotely.
  • Document activities, client interactions, and sales leads in our CRM.
  • Make outbound calls as needed.

Qualifications:

  • Proven experience in client service or a related role.
  • Strong communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Strong problem-solving skills and attention to detail.
  • Comfortable using CRM systems, Google Sheets, Drive, and basic technology tools.
  • Open to travel if needed.

Why Join Us?

  • Competitive salary with bonus potential.
  • Opportunities for professional growth and advancement.
  • Supportive team environment with ongoing training.
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