Responsibilities
The admission call specialist is responsible for coordinating aspects of the admissions process. This includes, but not limited to efficient and effective handling of inquiry calls, processing of referrals for possible admission, knowledge of and communication with referral sources and customers who present for assessment. Additional responsibilities include insurance verification, patient registration process, vitals, wanding, patient observations, scheduling of evaluations, admission processing, bed board monitoring, belonging searches, and other non-clinical duties as assigned by admissions leadership team.
Qualifications
Education: A Bachelor degree from an accredited college or university in social work, psychology, mental health or a related field preferred or a LPN license.
Experience: A minimum of one year experience in human services, social services, psychiatric, mental health or call center setting, performing administrative duties to include but not limited to crisis intervention, telephone triage and managing inquiry calls with a specialized focus on customer service.
Knowledge: To perform this job successfully, the candidate must have the ability to interface with customers in a calm professional manner. The candidate must possess the knowledge of crisis and behavior management, have excellent organizational skills with the ability to multitask, navigate through our computer systems and faxing and copying. Data entry and computer experience is preferred.
Work Environment: Work indoors, long periods of siting, continuously working near people, but usually a few feet of space separated from patients and co-workers, often exposed to distracting noises.