Job Description Neiman Marcus Group is a relationship business that leads with love in everything we do-for our customers, associates, brand partners, and communities. Our legacy of innovating and our culture of Belonging guide our roadmap for Revolutionizing Luxury Experiences.
Your Role - The Sales Associate is responsible for driving sales, establishing and maintaining customer relationships by delivering superior customer service.
- The Sales Associate assists in the merchandising and maintenance of the floor and corresponding stockroom area.
- This position reports directly to the Assistant Store Manager or Assistant Store Manager, Merchandising.
- Assist customers in a timely, efficient and courteous manner delivering superior customer service. Utilize suggestive selling techniques
- Assist with merchandise selection and merchandise returns
- Handle each register transaction professionally and in a friendly manner
- Fulfill phone and online orders to support the omni-channel customer experience
- Knowledge of the sales floor and product.Able to articulate advantages, benefits and/or fits of various vendors
- Utilize available tools to foster individual and store sales: clientele books, clientele call campaigns, and Sales Associate Email
- Move and flow merchandise autonomously.Maintain the floor according to company directed standards.Maintain department area by size/vendor/silhouette/color/price and discount
- Professionally handle phone calls and any customer service issues
- Follow policies and procedures for markdowns, re-ticketing, sensoring, and inventory control
- Timely set up and signage of promotional events
- Aware of inventory issues
- Identify and reduce shrink in department
- Assist store team with preparation and execution of annual inventory
- Perform other duties as required
What You Bring - Sales Associates must be willing to work a flexible schedule based on business need including evenings, weekends and holidays.
- Retail experience preferred
- Excellent communication skills and be multitask oriented
- Strong organizational and problem solving skills
- Requires the ability to perform general math computations
- Possess basic computer skills, ability to use cash register
- Ability to operate photographic and video equipment
- Capable of performing some lifting of up to 25 pounds
Qualifications: Inclusive Benefits - We offer an inclusive and comprehensive range of benefits to our valued associates, including:
- Medical, Dental, Vision Benefits
- Disability Benefits
- Paid Parental Leave, Paid Family Leave, and Adoption Support
- Paid Time Off
- Retirement Savings Plan (401K) and Life Insurance
- Financial Solutions
- NMG Associates Core Discount of 30%
- Personal and Professional Development Opportunities
For more information, please click "Our Benefits" section on our career site or reference the link here:
About Neiman Marcus Group As one of the largest multi-brand luxury retailers in the U.S., with 3,000+ of the world's most desirable brand partners, we're delivering exceptional products and intelligent services enabled by our investments in data and technology. Through the expertise of our associates, we deliver and scale a personalized luxury experience across our three channels of in-store, eCommerce, and remote selling. Our NMG Way culture, powered by our people, combines individual talents into a collective strength to make life extraordinary. Our brands include Neiman Marcus and Bergdorf Goodman. Our legacy of innovation and culture of Belonging guide our roadmap for Revolutionizing Luxury Experiences. As a female-founded, female-majority organization that outpaces the U.S. population in racial and ethnic diversity, our people are at the heart of our progress, and we take great care to protect and empower them. We are committed to equal employment opportunity regardless of race, color, religion, sex, pregnancy, sexual orientation, gender identity and/or expression, marital status, age, national origin, disability, genetic information, veteran status, or any other status protected by federal, state, or local law. We are committed to providing reasonable accommodations during our Talent Acquisition process. If you have a disability and need assistance or an accommodation, please email us at