Established in the Blue Ridge foothills of North Carolina in 1963, Leonard Buildings and Truck Accessories is a manufacturer and distributor whose product lines include storage buildings, cargo and utility trailers, truck covers, truck and van accessories, carports, playhouses, chicken coops, and dog houses. We serve our residential, commercial, fleet, and government customers through our 150+ retail store locations in eighteen states, supported by our corporate offices (in Mount Airy, NC, and Cobden, IL), distribution centers, and strategically located manufacturing facilities.
Job Summary:
The Dispatcher position is based at the Leonard (Insert Plant Location) Plant, with operations in the U.S. and has overall responsibility for coordinating and managing the scheduling and dispatching of delivery drivers to ensure timely and accurate delivery of shed buildings and truck accessories to customers. This position reports directly to the Delivery Manager and does not have direct reports.
Job Responsibilities:

• Creates and manages delivery schedules, ensuring efficient routes and timely deliveries. Dispatches drivers according to schedules, customer needs, and priority levels.
• Maintains clear and effective communication with drivers, providing instructions, updates, and support throughout their routes. Communicates with customers to provide delivery status updates and address any concerns or issues.
• Coordinates with the warehouse and production teams to ensure products are ready for delivery on schedule. Monitors inventory levels and communicate any discrepancies or shortages to the appropriate personnel.
• Analyzes delivery routes to optimize efficiency and minimize fuel consumption and travel time. Adjusts routes as necessary to accommodate changes in traffic, weather, or other unforeseen circumstances.
• Addresses and resolves any issues that arise during the delivery process, including delays, accidents, and customer complaints. Implements corrective actions to prevent recurrence and ensure customer satisfaction.
• Maintains accurate and up-to-date records of delivery schedules, driver logs, and customer interactions. Prepares and submit reports on delivery performance, including key metrics such as on-time delivery rates and fuel usage.
• Ensures all drivers comply with company policies, safety regulations, and legal requirements, including hours of service and vehicle maintenance standards. Conducts regular safety briefings and training sessions for drivers.
• Utilizes dispatching software and GPS tracking systems to monitor and manage deliveries in real-time. Stays informed about new technologies and tools that can improve dispatching efficiency and effectiveness.
• Provides exceptional customer service by addressing customer inquiries and concerns promptly and professionally. Works to build and maintain positive relationships with customers.
• Collaborates with other departments, including sales, warehouse, and production, to ensure seamless operations and customer satisfaction. Participates in team meetings and contribute to continuous improvement initiatives.

Requirements
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Competencies (skills, knowledge, and abilities):

• Strong knowledge of transportation and logistics principles, including route planning and optimization.
• Excellent communication and interpersonal skills, with the ability to interact effectively with drivers, customers, and colleagues.
• Strong problem-solving abilities and attention to detail.
• Proficiency in using dispatching software, GPS tracking systems, and other relevant technology.
• Ability to work in a fast-paced, dynamic environment and handle multiple tasks simultaneously.
• Commitment to safety and compliance with all relevant regulations and company policies.
• Strong organizational skills and the ability to maintain accurate records and documentation.
• Flexibility to work varying shifts, including evenings, weekends, and holidays, as needed.

Education/Experience Requirements:

• High school diploma or equivalent; additional education or certifications in logistics, transportation, or related fields are a plus.
• Experience in dispatching, logistics, or transportation management.

Travel:

• No travel required.

What does Leonard Offer?

• Competitive salary compensation role.
• Competitive benefits package.
• 401K with a company match.
• Paid days off: holiday and vacation.
• Continuous training and growth opportunities to build your career with Leonard.

Physical Requirements:

• Ability to sit for extended periods while working at a computer or desk.
• Occasional standing, walking, and moving around the office or dispatch area.
• Proficiency in using standard office equipment, including computers, phones, and communication devices.
• Good visual and auditory acuity to monitor delivery operations and communicate effectively with drivers and customers.
• Ability to lift and carry light to moderate objects, up to 25 pounds, as needed.
• Dexterity and coordination to handle paperwork and manage dispatching tools and technology.
• Flexibility to adapt to varying work hours, including potential shifts outside regular business hours.

The Company is an Equal Opportunity Employer. It is the policy of the Company to administer employment based solely on an individual's qualifications, ability, and performance without regard to race, color, religion, gender identity, sex (including pregnancy, lactation, childbirth, or related medical conditions), sexual orientation, age, national origin or ancestry, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed service member status, political affiliation, marital status, or any other characteristic protected by federal, state, or local law.