Under general supervision, Retail Associates provide guidance and education to each customer regarding their individual marijuana needs. They assist every patient to ensure the patient is receiving the correct medication that will best benefit the patient's specific illness and medical condition. In adult-use markets, Retail Associates are expected to provide excellent customer care and support the Company's core values and culture. The Retail Associate works closely and collaboratively with the dispensing facility leadership to deliver results in a fast-paced environment where systems and processes are continuously evolving.
Responsibilities include:
* Ensuring all intake forms and other paperwork is properly completed and filed correctly, then enters all appropriate information in company databases for future reference.
* Confirming patient purchase limits prior to admission into the consultation area and dispensary.
* Providing exceptional Customer Care by promoting and maintaining positive customer relations.
* Responding to customer requests for product, training, and general information.
* Managing patient records through the use of state and company database.
* Fulfilling customer orders.
* Promoting and selling all products.
Minimum Qualifications:
* Must be at least 21 years of age.
* Two years of direct customer service experience required.
* Retail experience a strong plus.
* Experience with Point-of-Sales systems.
* Understanding of and experience with Windows Operating System and Microsoft Outlook.
Additional Abilities Required:
* The employee is required to stand, walk, or sit for extended periods of time, use hands to perform manual tasks, and lift or move up to 10 pounds (or more with assistance). Must be able to speak and communicate verbally with co-workers, customers, vendors, etc.