Customer Account Specialist

Hybrid - Dollard-des-Ormeaux, QC

Introduction

We are hiring a Client Account Specialist for our client, a leading company in global food supply chain integrity management, in Dollard-des-Ormeaux, Quebec. This position follows a hybrid work structure, requiring the successful candidate to be in office at least 3 days a week.

Responsibilities

• Act as the liaison between Sales, suppliers, and customers.
• Manage order entry, send SOs and POs, create new item master data, and issue credit/debit notes.
• Maintain internal records.
• Oversee sales processes from order to delivery.
• Monitor shipments and customer performance, addressing supply chain issues.
• Coordinate with internal departments and suppliers for on-time deliveries.
• Handle customer inquiries, concerns, and complaints.
• Maintain strong customer relationships to promote loyalty.

Requirements

• Fluent in English and French.
• Bachelor’s degree in a related field.
• 1-2 years of customer service experience (non-call center).
• Experience managing an ongoing list of customers/clients.
• Experience handling purchase orders/inventory.
• Intermediate proficiency in Excel, Outlook, and Word.
• Strong communication skills.
• Team player in a collaborative environment.
• Experience or general interest in the food and beverage industry is highly preferred.

What We Offer

Why apply through Brunel? Finding the next step in your career can be a fulltime job in itself. We manage the process for you: from submitting your resume to coordinating interviews to extending offers and assisting with on-boarding. We’ll get you going while you get on with the job.

About Us

Brunel has a reputation for working with some of the best in the business. That’s what we continually strive for. Over 45 years, we’ve created a global network of interesting clients and talented individuals working together through a vast array of services