Americas Human Resources Department Description

It is the mission of Human Resources to advance the overall mission of Société Générale through the acquisition, retention, and support of excellent employees. Human Resources achieves its mission by recruiting, employing, retaining, and developing employees by maximizing our superior employee relations and stellar personal and group performance through internal consulting, problem resolution, and the provision of efficient, cost-effective, customer-responsive human resource services.

With a team of over 50 highly engaged, diverse, and innovative HR professionals located in the US, Canada, and Brazil, the Americas Human Resources team is dedicated to acquiring, developing, advising, and promoting talents focused on best meeting and exceeding the needs of our business partners. As strategic partners to the Business, we are committed to providing staff with value-added programs and policies, a competitive compensation and benefits package, and a diverse, inclusive, respectful, and safe employee-centric environment where all can thrive to achieve their best potential.

MAIN ACCOUNTABILITIES

You will provide consultative and operational support to the AMER (US and Canada) HR team as well as employees and managers, by managing the transactional execution of HR administration with internal or external dedicated Shared Services Teams as well as performing complex or non-standard administration processing.

Day to day responsibilities include but not limited to:

Middle Office

• The HR Advisor is responsible for the management of operational HR activities for both local and international population and processes.
• The HR Advisor is dedicated to provide consultative and operational support to the HR Business Partner, HR Specialist and Transversal teams by managing the transactional execution of HR administration; ensuring a smooth delivery against a defined set of services levels.
• Continue to monitor, review and manage work product from off-shored HR team for accuracy.
• Work with off-shore team to further streamline administrative processes for various HR Middle Office functions.
• Lead the on-boarding lifecycle including management of offer letters, pre-hire documents, confirmation of start dates, meeting with local and international new hires to collect and verify documentation.
• Work to identify opportunities to improve on-boarding process and experience.
• Support the HR Business Partner and HR Specialist teams with regular annual data exercises and projects relating to immigration (visa management), talent management, compensation, employee relations, recruitment, mobility, and career management.
• Daily employee contact and follow-up on individual cases and issues related to non-compliance of processes & policies, position management, internal mobility, immigration (visa management), career review for junior profiles and other predefined activities delegated by the HR Business Partner teams, whilst ensuring the HR Business Partner stays informed about the activity within their perimeter.
• Coordinates and monitors all transactional execution of HR administration with internal or external dedicated Shared Services Teams as well as performing complex or non-standard administration processing.
• Manage the transition of all employee inquiries regarding HR policies and procedures to the off-shore HR team.
• Maintain accurate, current and legally compliant records in HR systems for all local and international populations including processing paperwork for all changes within the employee lifecycle (i.e. hires, departures, transfers, etc.).
• Responsible for departure management for voluntary, involuntary resignations; conducting exit interviews, etc.

COMPETENCIES

• Client focused with efficient communication skills
• Solutions driven, forward thinking for innovating current processes
• Ability to work autonomously
• Basic advisory skills and good interpersonal relations skills
• Process oriented and ability to see bigger picture
• Detail oriented and organized
• Excel skills and reporting analytics
• HR administrative experience
• Fluent in French and English

TECHNICAL SKILLS

Proficiency in Microsoft Word, Excel, Outlook (PeopleSoft would be considered an asset)

EXPERIENCE

2-3 years’ experience as an HR Coordinator or HR Administrator

EDUCATION

Bachelor's Degree in Human Resources, Business Administration or equivalent