Senior Manager - Deposit Operations

Full-Time Permanent

3 days on-site: Vancouver, BC

Salary: $90k +

Required Skills & Experience

• 5 - 10 years of relevant experience
• 1-5 years in people leadership
• Advanced experience with Fiserv DNA (book of record)
• Advanced experience with Central 1s (Online banking platform)
• Knowledge of the legal, regulatory, and operational environment of the deposit business, to ensure adherence to policies and best practices
• Knowledge of all deposit operational processes and policies
• Knowledge of AML and KYC rules and legislation
• Experience with reporting to auditors and regulators, including OSFI, CRA (Facta/t4/t5) and CDIC.
• Experience with CRM tools (Microsoft Dynamics 365) for case management and reporting.
• Excel reporting: pivot tables, v lookups, efficient

Nice to Have Skills & Experience

• Cannex Deposit Broker channel.
• Portfolio Plus banking platform is an asset.
• Bilingual English and French would be an asset.
• Understanding of Agile methodologies and tools is an asset (Confluence, JIRA).
• Expert CRM/Dynamics user implement efficiencies etc

Job Description

Insight Global is looking to hire a Sr Manager, Deposit Operations for a boutique financial servicing firm - you will be immersed in a dynamic environment that emphasizes both leadership and operational excellence.

Your responsibilities will include:

Team Coordination : Schedule and manage daily tasks for your team, ensuring efficient onboarding of clients and addressing any Electronic Funds Transfer (EFT) inquiries.

Issue Resolution : Actively support the team in investigating fraud issues and managing client communications through the general mailbox, ensuring timely responses to inquiries regarding services like maturity instructions for Guaranteed Investment Certificates (GICs).

Vendor Collaboration : Work closely with third-party vendors such as Fiserv DNA and Portfolio Plus, facilitating communication and coordination for system upgrades and user testing. Performance Monitoring: Conduct daily audits and balance department transactions, providing regular reports on workload and efficiency to management.

Project Involvement : Participate in enterprise-wide projects, leveraging your expertise to guide initiatives that impact Deposit Operations. This role requires a proactive approach to managing operations while fostering a collaborative team environment that aligns with Peoples Group's values.