Dispatch/Driver Management

The Fleet Manager has the primary responsibility to ensure strict compliance of all local, state and federal regulations such as weight restrictions, permits, hazardous materials, and hours of service

• Manage Company DOT compliance within operational area to ensure the safe operation of commercial motor vehicles including; drug and alcohol testing, driver log management, truck inspections, medical certificates, licensing and violations

Maintain awareness of Drivers movements through regular communication and to manage and adapt to delays and/or issues on the road

Coordinate business with Drivers and customers of the Company to optimize revenue for the Company, minimize transit time, and satisfy customer needs

Ensure that equipment (trailers, chassis, containers, etc.) is utilized efficiently and that all equipment is accounted for including any available equipment not currently in use.

Identify tasks being performed and categorize then as pre-pulls, street turns, drops, pulls, drop and hooks and ensure they are accurately recorded in Company system

Coordinate changes made to operational plan (in real time) with Drivers and customers to ensure all stakeholders are aware of updates

Oversee all communications related to specialty load boards ensuring that customers and Drivers are made aware of relevant developments

Proactively identify operational issues wherever possible and implement a plan of action to correct and continue operations

Respond to unforeseeable issues with Drivers, routes, customers, and equipment by developing and implementing a plan of action to correct and continue operations

Continuously monitor rates while overseeing Drivers and operational plan to ensure contracted percentage payout is accurate and within company standards

Contact customer regarding any additional charges that occur as a result of the operational plan

Manage accident coordination such as instructions for drug and alcohol testing, towing, clean-up, re-power, load coordination and reporting

Collaborate with all stakeholders (customer service, payroll clerks, dispatch, and management) to address questions, formulate operational plans, address and resolve problems, and process requests for service or equipment.

Determine necessity, arrange for, and authorize repairs of equipment in order to restore service and schedules

Generating rates and customer service

Contact steamship lines, storage, supplemental carriers, and/or any additional cost centers with accessorial charges which may impact the Company cost and thereby the rate charged to the customer

Coordinating delivery times to consignees from the shipper/steamship line

Monitor and be readily familiar with zone/book rates specific to assigned area of operation in order to provide rate quotes to customers

Utilize zone/book rates with knowledge of available capacity in specific lanes to solicit additional business from customers to maximize lane density

US Customs and Equipment Compliance

Utilize rail/port websites to track whereabouts and timing of any and all relevant equipment

Maintain up-to-date and accurate codes from U.S. customs for imports, exports and reservation numbers as appropriate

Ensure that movement of all import/export shipments within area of operational responsibility complies with U.S. Customs requirements

Reconciliation

Update load and manifest statuses within Company system and identify/resolve discrepancies

Verify accuracy of Driver, customer, Company, and/or Customs information and identify, address and resolve inconsistencies wherever possible