Job Description:

In this position you will be a resource in part of a complete call center buildout.

This resource will be part of the "call center for patient services". Patients call in when having first level troubleshooting issues with their devices-- including mobile app support/ Bluetooth issues... etc. The resource will be responsible for answering these calls and finding resolution for the patients or escalating the call to the appropriate party.

Experience:

Required:

• Strong communication skills-interpersonal, verbal, and written.
• 2-5 years required experience in a call center, customer service in a medical field, or technical support role
• Proficient with computers and common Microsoft applications.
• Critical thinking/judgment and effective problem resolution

Preferred:

• Sleep study and sleep apnea background or knowledge
• Multi-tasking skills with proven results.
• Basic knowledge of medical device industry and specifically, Inspire technology, sleep apnea, sleep studies, and upper airway stimulation therapy.