Field IT Technician

Job Details

Full Time / Part Time:  Full Time

FLSA Classification:  Non-Exempt

Business Unit:  Corporate

Reports to: Field IT Manager

Travel Requirement:  Yes, within the region.

Job Description 

Provides first-level troubleshooting and basic technical support services to end-users of computers.

The essential job functions include, but are not limited to

• Diagnoses computer errors and troubleshoots computer software, hardware, and networking issues.
• Provides technical support to remedy computer problems.

• Follows up with users after problems have been resolved.
• Provides training in computer set-up and new technologies.
• Installs and configures software and operating systems, and updates these systems when necessary.
• Cleans and repairs computer hardware.
• Installation of security and network equipment.

Other duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required:

• 2 to 4 years of related work experience is preferred.
• Highschool diploma or GED is preferred.
• An associate’s degree in information technology or a related field is preferred.
• Trouble shooting skills.
• Oral and written communication skills.
• Ability to identify and seek needed information/research skills.
• Technical expertise.

Attributes

• W – Working Safe
• A  - Accountability
• T  – Teamwork
• E – Excellence
• R - Respect

Compensation Information

Compensation is competitive and commensurate with experience.

Top Tier Benefits \u3000

• Medical, dental, vision, coverage in addition to life and disability insurance plans\u3000
• Paid Vacation Days and Paid Holidays
• Retirement and Savings (401K) Plan

Physical Demands and Exposures

• Work is regularly performed in outside weather conditions, including rain and extreme cold and heat, near moving mechanical parts; exposure to high wind, ice, snow, wet and/or humid conditions, vibration, and dust is expected.
• Exposure to noise levels requiring the use of hearing protection
• Prolonged sitting, standing, walking
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
• Ability to individually lift: Maximum 50 lbs