Akkodis is seeking Operations Support for a 7-month contract with a client in Santa Rosa, CA 95403 (Onsite).

Title: Operations Support

Location: Santa Rosa, CA 95403 (Onsite)

Contract: 7 months contract

Pay Rate: $20-22/hr (The rate may be negotiable based on experience, education, geographic location, and other factors.)

Shift time: 7:30 AM to 4 PM

Job Description:

Provide operational support to departmental projects or larger scale department/division-wide efforts.

Duties may include: tracking information and generating reports, research and follow through, schedule coordination and database management.

RESPONSIBILITIES

• Responsible for timely execution of new account set-ups and ongoing postimplementation account updates across multiple software platforms and databases for client’s Toxicology Government Services clients with attention to data accuracy and documentation needs.

• Ongoing, proactive monitoring of the Customer Service queue system in order to take new tickets and deliver consistent follow-up on existing/pending tickets for timely ticket completion in line with key performance indicator (KPI) expectations.

• Identify, document, escalate, and resolve problems as they arise.

• Work with Implementation Specialist Lead to review and revise the necessary Implementation processes and internal guidelines related to client account administration procedures for improved effectiveness, efficiency and customer satisfaction.

• Work with counterparts in the Sales, Customer Support, IT, Finance and Toxicology Support teams to maintain accurate client data in the system.

• Meet and maintain productivity, quality and attendance performance metrics.

• Other duties and special projects as may be assigned.

If you are interested in this Operations Support, job in Santa Rosa, CA 95403 (Onsite), please get in touch with Udbhav Mathur at

Equal Opportunity Employer/Veterans/Disabled

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, an EAP program, commuter benefits, and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs that are direct hires to a client.

To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit .

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

· The California Fair Chance Act

· Los Angeles City Fair Chance Ordinance

· Los Angeles County Fair Chance Ordinance for Employers

· San Francisco Fair Chance Ordinance