SALARY : $19.00 per hour SUMMARY: Under general supervision, this position is responsible for assisting in the coordination of day-to-day operations through participative supervision in all areas when needed; and provides responsible staff assistance to the Transit Operations Supervisors. ESSENTIAL RESPONSIBILITIES: Assist Operations and Safety & Training Supervisors with overseeing daily transit, fixed-route and paratransit operations; actively participate in all areas of operations when needed to ensure transit best practices of safety, efficiency and quality customer service is maintained. Respond to and investigate accidents, complaints from the general public incidents, customer disputes as assigned, in accordance with transit policy. Make recommendations for preventability of accidents to management. Coordinate problem resolution among operators and passengers. Monitor operator's performance and behavior; ensure good customer relations, compliance with ADA and safety best practices, check and educate when needed on transfers collection. Conduct time point and on-board checks to ensure schedule and route efficiency. Prepare reports to management regarding driver knowledge and skills in the safe, efficient, customer service aspect of operations. Perform fixed-route and paratransit dispatching duties to include but not limited to, answering multi-line phones, data entry; maintain accurate records, maintain vehicle breakdowns data base, logs and files on both modes of service; create monthly reports. Assist in resolving schedule conflicts, "no-shows", and cancellations. Monitor computer and two-way radio (active dispatching) for information regarding scheduling issue and situation in the field. Schedule passengers, maintain and monitor daily manifest/schedules for efficiency; modify and update schedules as needed. Conduct paratransit eligibility assessments as assigned. Adjust driver schedules as needed; conduct ready line assessment and assign buses daily to operators. Driving duties as needed. Other duties assigned. EDUCATION: High School Diploma /GED. A minimum of three years Transit related experience with increasing responsibilities, One year supervisory/dispatch experience preferred. Valid Texas driver's license (CDL-B, w/passenger endorsement) required, acceptable driving record. ADA PROFILE/WORK ENVIRONMENT: To perform this job successfully, an individual must be able to perform each essential duty satisfactory. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to lift items weighing 25 to 30 pounds and work outside during all types of weather. Must be able to stand and walk on different types of surfaces and sit for extended periods of time. Must have the ability to handle stressful situations due to heavy telephone, radio traffic, complaints and emergency situations. The employee must also walk, stand, sit, hear, crouch, reach, speak, see, and talk. Also requires the ability to make rational decisions and perform repetitive motions. KSAs : Knowledge of applicable federal, state and local rules and regulations related to City of Amarillo public transit system. Possession of basic supervisory principles, practices and techniques. Ability to use modern office equipment including a computer and applicable software. Understanding of operational characteristics of all transit vehicles. Knowledge of customer service standards and procedures. Knowledge of emergency response policies and procedures. Ability to learn and operate trapeze operating system for scheduling passengers. Skills and abilities to operate commercial passenger vehicles when needed. Skills and abilities to operate office computer and a variety of word processing and software applications. Ability to interpret and explain Amarillo City Transit policies and procedures. Skills and abilities to coordinate effectively with maintenance regarding issues during revenue service. Skills and abilities to read bus schedules and effectively provide information to the customers. Ability to evaluate a situation and determine the appropriate course of action. Ability to establish and maintain an effective working relationship with all staff, work as a team member, build and maintain a collaborative team environment. Ability to communicate clearly and concisely. Ability to supervise, train and evaluate staff. Ability to understand, follow and enforce safety best practices. Ability to investigate and resolve problems with all modes of service courteously and in a timely manner. Ability to effectively work with a diverse group of individuals including ACT staff, passengers, public agencies, etc. The City of Amarillo is an Equal Opportunity employer and encourages applications from eligible and qualified persons regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability, genetic information or protected veteran status, in compliance with applicable federal, state and local law. The City of Amarillo provides reasonable accommodations to applicants with disabilities on a case by case basis. If you need a reasonable accommodation for any part of the application or hiring process, please contact the Human Resources Office at 806-378-4294.