The Larson Group is looking for an experienced
Warranty Administrator to join our dynamic team. This position is responsible for warranty processing in assigned region/dealer and under Team Lead direction.
What We Offer: - Paid Time Off
- Paid Holidays
- Medical, Dental and Basic Life
- 401K with employer contribution
- Bi-weekly Pay Schedule
- Opportunity for advancement and Career Development
Responsibilities : - Administer and process warranty claims timely for assigned region/dealers with all OE required information, ensuring accuracy of amounts claimed, on or above 70% GP.
- Review Open claims in warranty app for assigned region/dealers. If outside OE warranty guidelines, they are to be returned back for further review.
- Continuous follow up on assigned claims in the warranty app for any Corrected and In Process statuses you have initiated.
- Resubmit denied or partial paid claims promptly. If no dealer involvement, expectation is refiles are completed within 48 hours.
- Responsible for utilizing assigned Team Lead for guidance and support throughout the warranty filing process.
- Responsible for communicating with Team Lead when/if any warranty concerns arise, or before they arise, relating to any warranty claim and/or dealer.
- Responsible for providing warranty dealer support to assigned region/dealers.
- Responsible for staying up to date on all the manufacturer's recalls and bulletins.
- Performs all other duties assigned and complies with all TLG established policies.
Qualifications: - Previous experience as a warranty administrator is preferred but not required.
- Basic working knowledge of a medium and/or heavy duty truck dealership is preferred.
- Demonstrates basic computer skills in Microsoft Office Suite including Outlook and other internet based programs.
- Must be an effective communicator exhibiting tact and good phone etiquette.
*Please note this is a safety-sensitive position